Customer Service Sales Representative

Trenise Rogers

**** ****** *** **, *******, GA, *0013

Phone: 404-***-****

Email: *************@*****.***

SUMMARY:

Committed to excellence in contributing to organizational goals and objectives. A professional who demonstrates a high level of maturity and displays great interpersonal skills. Works to become efficient in all new tasks presented to me. A self-starter who can work individually or within a team.

WORKING EXPERIENCE:

HWA Fong Rubber, Inc, Covington, GA 2017-present

Sales Coordinator/Purchasing

Assisting in the processing 2.5 million dollars of factory direct and warehouse purchase order imports.

Collaborating with and is backup to the purchasing coordinator.

Assisting with the preparation of the annual forecast in Microsoft Great Plains and analyzed this data through Microsoft Excel.

Providing excellent and compassionate customer service to 30-35 vendors and clients.

Communicating with three different countries including China, Taiwan, and Thailand.

Negotiating ocean freight contracts with steamship lines.

Purchasing internal office supplies and orders maintenance on office equipment.

Maintaining new and revised purchase orders weekly.

Advising resolutions for and investigates any discrepancies.

Incorporating continuous process and personal improvement

Utilizing company KPI metrics towards attaining goals.

The MDB Family, Norcross, GA 2009-2017

Logistics Specialist

Retrieved 30-50 freight quotes for shipping TL, LTL, capacity, and parcel shipments per day.

Managed call tag pickups for items being returned to facility from FedEx/UPS or LTL freight carriers.

Initiated calls with freight LTL shippers, UPS, and FedEx to schedule pickups.

Provides excellent customer service to retailers and consumers.

Interacted daily with customers via email/phone/face to face.

Negotiate contracts (tariffs) with freight companies to obtain better pricing on shipments being shipped.

Create Bill of ladings and packing slips for all shipments.

Conducts daily order entry and verifies that database prices and units ordered were correct and entered correctly.

Charged credit card payments and assist with any accounts payable issues. Invoiced daily.

Answers customers and sales representative requests/issues via phone, email, and fax.

Tracks freight companies LTL/TL orders using pro number or BOL initiated tracking numbers.

Process RMA’s when returned by carrier.

Prepare orders to send to warehouse to prepare for shipping.

Investigates with carriers why loads have not been picked up from the facility.

Consistently looks for top opportunities to make current processes more efficient and user friendly.

Incorporates continuous improvement; utilizes KPI metrics toward attaining company goals.

Preferred Meal Systems, INC, Berkeley, Illinois 2004-2008

Logistics Coordinator/ Purchasing

Interacted with distributors, vendors, clients and non-clients on a daily basis with their questions and inquires.

Purchased raw materials, finished goods, office supplies and perishable items using a weekly generated MRP.

Contacted supplier if any pricing we received on invoices were incorrect.

Verified accuracy of, entered, and posted receipts, purchase orders, and bill of ladings.

Organized and filed paperwork in the computer module on a daily basis.

Supported sales team in shipping shipments out and obtaining quotes from freight companies.

Coordinated with the Materials Manager for any unique projects or assignments.

Reviewed exception reports for shortages on a daily basis.

Ran all monthly, weekly and daily required reports.

Maintained excess inventory at distributors.

Scheduled common carriers to pickup truckloads and light truck loads as well as follow-ups on these shipments.

Input bi-weekly and monthly lunch menus for over 50 schools with a minimum of 10,000 children.

Produced a weekly shipping schedule and assigned Preferred truck drivers to loads.

Invoiced shipments that shipped.

United States Army, Fort Wainwright, Alaska 2001-2004

Automated Logistics Specialist

Planned and organized work and processing schedules for daily operations within receiving, issue, turn-in, and storage sections of a military warehouse.

Daily order entry.

Obtained freight quotes for shipping.

Dispatched vehicles for pickup and delivery of product.

Assisted in solving customer service/computer issues.

Reviewed and verified quantities received against bill of ladings, contracts, purchase requests, and shipping documents.

Provided excellent customer service daily.

Invoiced orders that shipped.

Performed checks on RMA items and logged each into the military database accordingly.

Established and maintained stock records and other documents such as inventory, material control, accounting, and supply records.

Conducted cycle counts every quarter or when needed for a specific item in a bin.

EDUCATION:

4/2009-2/2011 University of Phoenix, Atlanta, GA

Business Administration - Associates of Arts in Business

AWARDS:

Chief of Staff Supply Excellence Award, US Army

Good Conduct Medal, US Army

Army Service Ribbon, US Army

2 Army Achievement Medals, US Army

Employee of the month twice in one year, The MDB Family

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