EXPERIENCED PROGRAM / PROJECT MANAGER

**+ Years’ Experience in the High-Tech Industry

A self-motivated, dependable, loyal employee repeatedly recognized for having strong leadership, interpersonal, communication, and organization skills. A trustworthy and ethical team player dedicated to organizational success and committed to a quality work effort.

Looking to further advance and enhance my career by contributing to an organization that can utilize my project / program management, technical, and / or managerial skills and experience.

SKILL HIGHLIGHTS

Program Management

Customer Support & Service

Engineering Lab Management

Project Management

MS Office – Word/Exce/Power

Word/Excel/PowerPoint

Staff Mentoring / Team Building

Process Improvement

Problem Solving

Relationship Building

Strategic Planning

Verbal / Written Communication

Cross Functional Collaboration

Asset management

R&D Budget Management

EXPERIENCE HIGHLIGHTS

Program / Project Management: Successfully managed multiple complex projects / programs; presented project related material & artifacts to various levels of management, the program / project teams, and stakeholders; adhered to roadmaps/timelines while working within the bounds of defined processes & practices; cross-organizational collaboration, communication, and teamwork acting as the liaison between various involved entities.

Asset Management: Managed the acquisition of and accountability for thousands of lab assets utilized worldwide supporting thousands of development and test engineers; assisted Business Units and Finance with budgeting and forecasting responsibilities for a $30 million budget.

Managerial Experience: Served as Global lab operations manager for different teams of professionals of varying sizes; provided professional and technical leadership to employees and functional business areas; participated/led the development and implementation of functional & cross-functional initiatives, strategies, and collaborative efforts which impacted functional operations and results; provided regular business reporting and metrics to management.

WORK HISTORY SUMMARY

EMC Corporation – Hopkinton, MA – 1988-2017

Computer Vision – Bedford, MA – 1981-1988

WORK HISTORY DETAILS

EMC Corporation – Hopkinton, MA

Senior Manager EOS2 Cloud Operations Team (2016-2017): The Lab Operations Manager manages a lab operations team providing 24x7 lab access, service, and solutions support. Oversees teams in multiple locations and provides professional and technical leadership to functional areas. Participates/leads the development and implementation of functional initiatives and strategies. May participate or lead cross-functional initiatives and collaborative efforts impacting functional operations and results. Primary responsibilities include overseeing multiple team(s) responsible for the design, configuration, installation, maintenance and upgrade of various hardware, software, networking, and telecommunication solutions used in the design and development of company products; providing team leadership; serving as the technical / business / process consultant developing innovative solutions to complex technical, business and process challenges; anticipating future needs and developing recommendations / implementing solutions; providing regular business reporting and metrics to management; identifies opportunities to drive cost efficiencies and manage and control budgets; defines and manages functional goals, objectives, standards, policies and procedures ensuring service and quality standards are met or exceeded; manages talent through the hiring, development, and performance management of staff; participates in cross-functional initiatives and collaborative opportunities that impact business results.

Senior Manager EOS2 Network Operations (2015-2016): As Senior Manager of the Network and SAN teams, primary responsibilities include: Day to Day resolution of EOS2 engineering lab SAN & Network issues, creating, coordinating, and driving numerous EMC Network and SAN related projects, presenting project related data to various groups of business professionals and representatives, adhering to roadmaps/timelines while working within the bounds of defined processes & practices, cross-organizational collaboration, communication, and teamwork acting as the liaison between the various EMC business units and EOS2 organizations, fostering teamwork.

The EOS2 organization provides common services (such as lab operations, asset procurement, project/program management, etc.) and support to all business units globally across EMC. As Senior Manager of the Network & SAN teams, primary responsibilities include:

Day to Day resolution of EOS2 engineering lab SAN & Network issues.

Creating, coordinating, and driving numerous EMC Network & SAN related projects.

Presenting project related data to various groups of business professionals and representatives.

Adhering to roadmaps/timelines while working within the bounds of defined processes & practices.

Cross-organizational collaboration, communication, and teamwork acting as the liaison between the various EMC business units and EOS2 organizations.

Fostering teamwork.

Senior Manager – ASD Global Lab Operations (2002-2014): Responsible for the day to day operations of the following sites: Hopkinton & Cambridge MA, White Plains NY, Alexandria VA, Colorado Springs CO, Richardson TX, Santa Clara & Pleasanton CA, Cork Ireland, Bangalore India, Sydney Australia, Kfar Saba Israel and also responsible for a $30 million R&D budget.

Oversee multiple team(s) responsible for the design, configuration, installation, maintenance and upgrade of various hardware, software, networking, and telecommunication solutions used in the design and development of company products.

Provides team leadership. Serves as technical/business/process consultant, develops innovative solutions to complex technical, business and process challenges. Anticipates future needs, develops recommendations and implements solutions.

Provides regular business reporting and metrics to management. Identifies opportunities to drive cost efficiencies and manage and control budgets.

Defines and manages functional goals, objectives, standards, policies and procedures. Ensures service and quality standards are met or exceeded.

Acquirement of equipment for all of the supported labs/customers worldwide.

Working with various teams (internal and external) to understand their procurement needs and obtain the necessary assets while minimizing spending.

Budget predictions and forecasting; reporting.

Clear, concise, and effective verbal and written communication.

Ability to adjust priorities as needed without losing sight of lesser tasks.

Drives deliverables using program/project management skills.

Manages talent through the hiring, development, and performance management of staff.

Participates in cross-functional initiatives and collaborative opportunities that impact business results.

Senior Manager – ASD Global Lab Operations Asset Management (2002-2014):

The Asset Manager acquires all assets relating to the labs utilized worldwide supporting thousands of development and test engineers. Responsibilities for this role include the acquirement of equipment for all of the supported labs/customers worldwide; working with various teams (internal and external) to understand their procurement needs and obtain the necessary assets while minimizing spending; budget predictions and forecasting; ability to adjust priorities as needed without losing sight of lesser tasks; drives deliverables using program / project management skills

Principal Engineer Special Projects (1998-2002): Worked on various special projects and took day to day direction from Senior VP.

Engineering technical lead for build out of Japan & Korea technology centers.

Coordinated lab moves from 171 to 228 South Street.

Responsible for the ordering and set up of hardware needed to support various trade shows, EMC world, SNIA, Gartner, Oracle world.

Group Leader Symmetrix QA (1991-2002): Responsibilities included setting up of various lab equipment (servers, storage arrays, fibre channel switches) for QA testing. Coordinated testing actives with team members and reported all code defects to the Symmetrix development team. Tested hot fix to ensure that reported code defects have been fixed.

Coordinated and configured the QA Test Lab

oReset the lab to a known base state.

oInstall software as needed.

oConfigure all related hardware as needed.

Coordinated the overall test efforts.

Reported code defects to development team.

Partnered with development team to ensure all report code defects were properly tested after patches were applied.

Test Engineer EMC manufacturing (1988-1991): Coordinated testing actives for EMC storage arrays. Reported hardware failures and code bugs to appropriate engineering support teams.

Coordinated the overall test efforts of various EMC storage arrays.

Reported hardware defects to manufacturing and product engineering teams.

Worked closely with EMC shipping and receiving to ensure all shipping arraignments were accurate prior to shipping.

Computer Vision, Wilmington, Massachusetts

Individual Contributor (1981-2002):

Acquired a complete and thorough understanding of Computer Visions CGP200 CAD/CAM system.

Responsible for troubleshooting system related errors on components of the CGP200 CAD/CAM system.

Troubleshooting down to component level on system circuit boards, monitors, power supplies and disk drives.

AWARDS

2017 - Recipient of a Bronze Award (3) - EMC

2017 - Recipient of a On the spot award (2) - EMC

2014 – Recipient of a Gold Excellence Award – EMC

2009 – Recipient of (2) Silver Excellence Awards - EMC

2008 – Recipient of a Silver Excellence Awards – EMC

2004 - Recipient of a corporate “MVP” award (Most Valuable Participant/Player) - EMC

1997 - Recipient of a corporate “MVP” award (Most Valuable Participant/Player) - EMC

EDUCATION

GTE Sylvania Technical School/Wentworth Technical School - 1981

Received degree in Electronics

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