Customer Service Data Entry

KASSANDRA FINN

*** ********** ****, ******, ** **260 508-***-**** ********@*****.***

WARRANTY ADMINISTRATOR

SUMMARY

Experienced warranty administrator with experience working with ADP and Certified Claim Entry. Detail-oriented individual with excellent document management experience. Excellent customer service skills in coordinating services with internal and external customers.

SKILLS

Excellent Organizational Skills

Customer Relations

Word Processing/Typing

Warranty Specialist

Microsoft Word, Excel, PowerPoint and Outlook Express

ADP Program

Personable

Pleasant Attitude

Light Accounting

Certified Claim Entry

EXPERIENCE

Sales Associate (Jewelry and Cashier)

2016-2017

TJMaxx, Dayville, CT

Greeted and assisted customers.

Pushed and organized merchandise to promote sales.

Assisted with cashiering as needed.

Warranty Administrator

2013 - 2015

Herb Chambers Honda, Westborough, MA

Managed, processed, and managed all warranty paperwork for car dealership.

Monitored factory recalls and managed recall paperwork and documentation.

Contacted Chrysler and Honda regarding outstanding warranty claims.

Coordinated with parts and accounting departments to ensure claim accuracy.

Nanny

2011-2013

DuVale Family, Worcester, MA

Provided childcare services, documented daily activities, schedule, issues, and reported to parents.

Library Assistant

2010-2011

Grafton Public Library, North Grafton, MA

Educated patrons on library services.

Prepared and sent overdue notices and collected overdue fines.

Childcare & Early Childhood Development Instructor

2007-2010

YMCA of Central Massachusetts, Westborough, MA

Organized activities including yoga, crafts, songs, outdoor activities, pool and story time for participants aged 3 months – 6 years old.

Extended Day Program Instructor

2006-2007

Touchstone Community School, Grafton, MA

Created and lead after school activities for children ages 4-14.

Owner & Childcare Provider

2001-2006

Little People Daycare Grafton, MA

Developed and operated fully licensed and insured in-home daycare business for up to 6 children at a time.

Managed financial aspect of the business to include accounts receivable/payable and filing of taxes.

EDUCATION

Quinebaug Valley Community College Danielson, CT 2016 – Present

Quinsigamond Valley Community College Worcester, MA

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