Technical Support Active Directory

James W. Kehoe

*** ***** *******

Fountain, CO **817

954-***-****

******@*****.***

https://www.linkedin.com/in/james-kehoe-b4345830/

Technical Skills

Background

Experience with: Perl, PHP, HTML, MySQL, Bash, DOS batch scripting

Software license and hardware asset management (Office 365, Adobe Creative Cloud)

Virtualization technologies (VMWare, VirtualBox, Parallels)

Mass operating system deployment (OSX and Windows)

Use and administration of all versions of Microsoft Office

Linux desktop and server administration and monitoring

Software & Technologies

Server Applications: MySQL, Apache, Sendmail, IIS, Icecast/Shoutcast, POP3/IMAP, Active Directory, LanDesk, DeployServer for OSX, MDT, PXE

Platforms/Operating Systems: Microsoft Windows (3.1-Windows 10), Mac OSX All versions up to Sierra, Linux (most distributions), Android OS, ChromeOS, and iOS

Desktop: OS and software deployment (LanDesk, MDT, Ghost), Virus removal, system updates and patching. Task automation and system optimization. Physical hardware upgrades and component replacements. Utilized remote support tools for remote users (webex, ARD, RDP, VNC)

Virtual Computing: Vmware, VirtualBox, Virtual PC. Including physical PC migration, and image creation

Experience

CBS Corporation-Fort Lauderdale, FL

Senior Desktop Technician (10/05-08/17)

09/03-08/17

●Maintained security and reliability of 200+ desktop machines and users

●Designed support web portal providing a knowledge base and document archive

●Orchestrated large scale desktop deployments

●Thoroughly involved in the planning and execution of migrating 200+ users to a new office

●DDPE encryption (Mac/PC)

●Designed and deployed a virtual QA testing environment reducing the cost to the department of 65%

●Setup a remote disaster recovery center

●Participated in the setup and breakdown of CNET’s presence at CES in 2012

●Active Directory user and group management

●Technical asset (Office 365 and Adobe Creative Cloud) management

●Incident management using Service-Now

NOC Engineer (09/03-10/05)

●Provided immediate response and resolution to server outages

●Deployed and configured Linux rack mount servers

●Monitored 300+ servers for performance degradation and uptime

●Designed a procedural documentation repository and contributed content

●Collaborated with vendors and service providers to resolve outages and maintain service level agreements.

NTT/Verio-Boca Raton, FL

Level 2 Technical Support Representative

05/02-09/03

●Trained and familiarized new recruits with technical procedures

●Provided web-hosting technical support to end-users

●Designed training documentation

●Managed support escalations

Education

Florida Atlantic University

1995-1998

Boca Raton, FL

●Partial work on B.S in Computer Science

●Minor focus on technical writing.

Broward College

1992-1995

Pompano Beach, FL

●Earned A.A., Associate of Arts Degree

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