Customer Service Office
Resume:
Kendra Frazier
Lithonia, Ga 30058
Main Contact# 352-***-****
Email: ************@*****.***
Seeking a position in Administrable or Secretarial position where my extensive experience will be further developed and i s utilized.
Qualifications
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Interacting with Computers- u sing computers and computer systems (including hardware and software) to. Getting information- O bserving, receiving, and otherwise obtaining information from all relevant sources. Communication with Supervisors, Peers, or Subordinates- p roviding information to supervisors, coworkers. Performing Administrative Activities- p erforming day-to-day administrative tasks such as maintaining records, and important documentation.
Establishing Maintain Interpersonal Relationships- de veloping constructive and cooperative relationships Processing Information- Com piling, coding categorizing, calculating, or verifying information or data. Documentation/Recording Information- e n tering, taking notes, recording, storing .o maintain important information Organizing, Planning, and Prioritizing work- D eveloping specific goals and plans to prioritize, organize, Performing for or working directly with the public- performing for people or dealing directly with the public. Call Center Rep- A nswering Inbound calls and customer service, also Outbound calls, answering multiple phone lines
Experience:
2010-2016 Karing Angels Agency, LLC
Supervior: Karen Carter 352-***-****
● Responsible for the recruitment and training of staff members
● Managed the needs/requirements of the CEO and office manager,
● Answer telephones, direct calls and take messages.
● Assisted in the development of new policies and procedures
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities.
● Complete and mail bills, contracts, policies, invoices, or checks
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
● Compute, record, and proofread data and other information, such as records or reports.
● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer, using excel's for record keeping, Microsoft for letters, important information to be sent to vary businesses.
● Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
● Review files, records, and other documents to obtain information to respond to requests. 2008-2011 NMB/ Nettie MaeBerry Foundation
Supervisor: Tandra Simmons,
● Responsible for the supervision of a staff of twenty-eight or more people with the department of Caregivers
● Responsible for the recruitment and training of staff members
● Managed the needs/requirements of the CEO and office manager,
● Answer telephones, direct calls and take messages.
● Assisted in the development of new policies and procedures
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities.
● Complete and mail bills, contracts, policies, invoices, or checks
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
● Compute, record, and proofread data and other information, such as records or reports.
● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer, using excel's for record keeping, Microsoft for letters, important information to be sent to vary businesses.
● Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
● Review files, records, and other documents to obtain information to respond to requests. 2004-2008 Ken Care Agency, Gainesville,
Supervisor: Amelia Ivery, 102 NE 10t h
Ave Suite 10 Gainesville, Fl 352-***-****
● Responsible for the supervision of a staff of twenty-eight or more people with the department of Caregivers
● Responsible for the recruitment and training of staff members
● Managed the needs/requirements of the CEO and office manager,
● Answer telephones, direct calls and take messages.
● Assisted in the development of new policies and procedures
● Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
● Compile, copy, sort, and file records of office activities, business transactions, and other activities.
● Complete and mail bills, contracts, policies, invoices, or checks
● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
● Compute, record, and proofread data and other information, such as records or reports.
● Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer, using excel's for record keeping, Microsoft for letters, important information to be sent to vary businesses.
● Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
● Review files, records, and other documents to obtain information to respond to requests. 2 003-2004/Customer Service Representative, Avmed Health Care, Started thur Temp Ag. Supervisor: Sharon Roberson, 4300 NW 89t h
blvd-352-***-****
● Answering telephone, direct calls and take messages
● Communicate with customers, employees, and other individuals to answer question,
● Disseminate or explain information, take orders and address complaints
● Complete and mail bills, contracts, policies, invoices, or checks to members of Avmed
● Compute, record, and proofread data and other information, such as records or reports
● Review files, records, and other documents to obtain information to respond to requests. 1996-present/Administrative Director, El Roi Tabernacle of Praise Supervisor: Pastor Joan Pace 1934 NE 23r d
ave Gainesville, Fl -352-***-****
● Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
● Communicate with customers, employees and other individuals.
● Answer telephones, direct calls and take messages.
● Assisted in the development of new policies and procedures
● Manually or using a computer, using excel's for record keeping, Microsoft for letters, important information to be sent to vary businesses.
● Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail
● Review files, records, and other documents to obtain information to respond to requests. 1991-2000/I have also work some temp position for various temp agency which were all consistent with, receptionist, Clerk, secretary, office assistant, office clerk, customer service representative, office coordinator, call center rep.
Education
● Buchhloz High School Graduated in 1988 High School
● Loften Center of Gainesville Certificate of Completion 1993 Office Clerk
● Career City College Certificate of Completion 1995-1996 Word Processor
● Adult Community Education (Nail Tech/Business) 2001
● Eastside Business Education (Business) 2007
Computer Skills
● Microsoft Word, Excel, Access, Powerpoint, Outlook Express, Quickbooks
● Microsoft Windows XP
● Microsoft Office XP Professional
● Some SAP, ISP
Other
● Call Center Rep
● 2-15 phone lines
● Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Contact this candidate