Customer Service Manager

Henry Navarro Silva

***** ******** ***. * Moreno Valley CA, 92555

Summary of Qualifications

Team Lead with over 6 years of experience in manufacturing and safeguarding positions, providing an environment which stimulates team members involvement and personal growth by maintaining communications, soliciting suggestions, development training plans, attendance records. Strong and decisive leader with excellent analytical, organization, team building, and planning skills. Able to maintain uncompromising focus on high quality standards and bottom-line profit improvement. Effective technical and communication abilities. Core knowledge and skill areas include:

GMP Guidelines and Procedures Firearm Permit / Guard Card Cert.

Safety Standards/Compliance First Aid / CPR Certified

Strong Management and Organization Skills Bilingual (English/Spanish)

Tear gas/Pepper spray certified Mechanically inclined

Great analytical and problem-solving skills Microsoft Office

Professional Experience

Don Lee Farms November 2016 to Present

Team Lead

Maintain a safe working environment by assuring the facility meets all government regulations as set forth by OSHA, the City of Santa Fe Springs, the company standards and any others that may apply.

Responsible for implementation of safety and environmental devices/ equipment, general housekeeping and maintaining a constant alert for hazardous conditions and / or work practices.

Responsible for the product quality/product workmanship, process control, work techniques and methods.

Maintain and train an adequate and efficient work force in accordance with skill requirements, work levels, schedules, and work hours requirements.

Utilize Baan to manage inventory, produce schedules, create orders, report production and receive product. Perform production planning operations utilizing MRP outputs, inputs, and signal reports, pegging planned orders insuring the proper inputs will drive work orders to on time completion providing finished product WIP materials to the Assembly Department.

Provide guidelines to ensure timely repair and efficient predictive and preventive maintenance of equipment and machinery.

Review production schedules, materials and manpower resources to coordinate personnel in order to maximize production objectives, while maintaining quality and meeting output requirements.

Provide information and collaborate with Environmental, Quality Control, Maintenance, Engineering, Scheduling, and Manufacturing, to assist and / or to implement programs related to cost reductions, work simplification, dies/ tooling tryouts, methods, procedures, scheduling, planning, machine repairing, and maintenance schedules.

Accomplishment: Selected by the Operations Manager to join the Leaders of Tomorrow program.

Dunbar Armored February 2014 to March 2016

Driver / Guard

Operated armored trucks and/or vans in a safe manner, abiding by all federal, state, local and company regulations.

Delivered valuables to customers (banks, retail stores, restaurants, etc.). Interacted with customers, representing the company in accordance with company standards, maintained proper conduct, appearance (uniforms), personal hygiene, etc.

Completed paperwork accurately and in accordance with procedures.

Maintained security awareness at all times, whether driving a vehicle and watching for the hopper or outside of the vehicle delivering shipments to the customer.

Received shipments and cargo at the beginning of the shift and checked-in cargo and shipments at the end of the shift to the vault, ensuring the balancing of the receipts.

Performed necessary first line maintenance on the vehicle at the beginning and/or end of the shift.

Operated runs/routes dedicated to specific needs, i.e. Federal Reserve, BEP

(Bureau of Engraving and Printing).

Allied Barton Security May 2012 to January 2014 Guard

Mitigating Theft & Fraud

Monitored entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity. Gathered theft indicators and used internal and external intelligence to positively impact shortage trends. Effectively communicated with store leadership and members of the Loss Prevention team.

Maintaining a Safe & Secure Environment

Provided a visible presence at store entrances/exits and on sales floor in a company issued vest/uniform monitoring for potential safety issues. Provided assistance to store leadership to maintain a safe and secure environment for associates and customers.

Minimizing Operational Shortage

Increased associate awareness on effective processes to minimize operational shortage by training and educating around shortage reduction initiatives. Observed and provided feedback on proper checkout procedures for customers and associates.

Developing Great Teams & Partnerships

Provided excellent customer service by greeting customers and answering questions.

Regular involvement with internal and external triad partners.

Education / Training

Everest College - Ontario, CA February 2013-February 2015

Associates in Criminal Justice

Criminology

Introduction to Interviews and Interrogations

Criminal Evidence

Criminal Procedure and the Constitution

Contact this candidate