Elizabeth Ortiz-Colon

*** ******** ******, ***. *, Trenton, New Jersey 08610 - 609-***-**** - ac2tpz@r.postjobfree.com

I am seeking a fulfilling position in State government that offers growth opportunities, and allows me to utilize my leadership skills and experience.

PROFESSIONAL EXPERIENCE

Office Manager, Office of Constituent Relations Governor Christie 1/2015 to present

Proclamation and Special Letter Coordinator 1/2010 to 1/2015

Works with the Deputy Director to create and maintain a system of tracking thousands of requests received by OCR monthly.

Oversees general office operation and payroll.

Vets and researches the history of requests for letters and other correspondences.

Liaison to Community staff in coordinating response letters.

Liaison to Scheduling Office on surrogate letters as well as other requests.

Supervises all aspects of the staff’s writing process, including workload of special letters, such as scout, birthday, church and anniversary letters.

Administrative Assistant, OCR Governor Corzine 1/2006 to 1/2010

Administrative Assistant, OCR Governor McGreevy - Acting Governor Codey 1/2002 to 1/2006

Administrative Assistant to Director, OCR Governor Whitman - Acting Governor DiFrancesco 3/1998 to 2/2002

Assisted staff policy writers and caseworkers by responding to constituents' inquiries process referrals to state departments, data entry and issue coding.

Assisted constituents with issues, addressed their concerns and questions, and when appropriate, directed them to the proper departments or agencies.

Responsible for training and orienting new staff members with all policies and procedures, office protocol and furthering their development as staff members.

Partnered with the Office Manager to supervise support staff, prepared mass mailings, issue reports, payroll and other key reports as needed.

Word Processor Specialist & Support Staff, OCR Governor Whitman 1/1994 to 2/1998

Word Processor Specialist & Support Staff, OCR Governor Florio 1/1990 to 1/1994

Word Processor Specialist & Support Staff, OCR Governor Kean 9/1986 to 1/1990

Assisted staff policy writers and caseworkers in responding to constituent inquires by handling referrals to state departments, typing draft letters, data entry, and issue coding.

Interpreted for Spanish and Italian- speaking constituents.

Produced weekly standard tracking reports and monthly outstanding referrals reports.

Served as chief microfilm machine operator.

Sorted and delivered mail.

EDUCATION AND SKILLS

Nottingham High School, Hamilton, NJ June 1986

State of New Jersey Courses: Management Skills for Secretaries, Administrative Assistants and Other Office Professionals; Customer Services.

Proficient in most Microsoft Office 2010 programs and Intranet Quorum.

Fluent in Spanish and Italian.