Customer Service Sales
Resume:
Ho Jung Kim
Suwanee, GA **024
ac2tlf@r.postjobfree.com
Objective
To obtain full time position within logistics or sales so I may continue to utilize my knowledge and skills in the development of the organization.
Employment History
Self Employed
August 2017 – Present Lusso Jewelry Inc.
Sell $50,000 to $100,000 wholesale jewelry to retail stores throughout Southeast US.
Sales Coordinator
Jan 2017 – June 2017 Hamburg Sud Atlanta, GA
Prepare and coordinate rate requests between customer and pricing teams
Create accurate and timely service contract amendments
Prepare and distribute advisories to customers for surcharge or service updates
Prepare performance reports requests by customers
Sales Executive
Oct 2016 to Dec 2016 – Kia Mall of Georgia
Sell or lease new Kia vehicles to customers who walk into dealership.
Keep in contact with customers who have not purchased on first visit by keeping them informed of dealer/factory incentives.
Inside Sales Senior Coordinator
May 2014 – September 2016 Hanjin Shipping, Alpharetta, GA
Prepare and coordinate rate requests between customer and pricing teams
Create accurate and timely service contract amendments
Prepare and distribute advisories to customers for surcharge or service updates
Prepare performance reports requests by customers
Assist in collection of outstanding accounts receivable.
Initiate internal communication with overseas Hanjin offices for customer request/problem resolution
Prepare bids with Service lane reviews, transit times, rates, and other information
Act as single point of contact for VIP accounts
Train and supervise new hires.
Booking Associate & Vessel Closer
February 2013 – April 2014 Hanjin Shipping, Alpharetta, GA
Responsible for accepting booking of container via phone, email and web along with providing feedback on vessel space, transit time, port constraints, and container availability. Ensure containers were on schedule by tracking and tracing.
Performed all vessel closing duties for all East Coast base ports
Responsible for entry and monitoring of all East Coast Hazardous shipments.
Import Customer Service Coordinator
January 2003 – January 2013 Hanjin Shipping, Oakbrook, IL/Alpharetta, GA
Answer incoming import customers’ calls to provide accurate info on any inquiries and requests.
Follow up, coordinate, and communicate to provide prompt feedback on any pending matters or customers’ requests with proper Hanjin offices to accommodate customers’ need and seek for timely reply to all shipping queries and requests.
Utilize reports and carefully review assigned POD to pinpoint problems such as containers not moving, non cleared cargo, misrouted, missing pick up number, potential G.O. or long stay and any other discrepancies in order to prevent service irregularities.
Provide customers daily VIP reports using Excel macro function that includes cargo location, availability, Customs and IT#, PU# & LFD, and Pre PU#s for FOC cleared containers.
Handle all Midwest import US Customs penalties and preparing mitigations.
Import Customer Service & Transportation/Dispatch
April 2001 – December 2002 Hanjin Shipping, Oakbrook, IL
Managed the dispatch of door delivery import cargoes coming into Long Beach.
Answer incoming import customers’ calls to provide accurate info of any inquiries and requests.
Operations Manager/Main Dispatch
June 2000 – April 2001 Direct Trucking, Melrose Park, IL
Managed eight company drivers and 20 owner operators.
Dispatched 20 - 28 truckers local and over the road, daily
In charge of hiring new company drivers and owner operators
Outside sales
Implementation of new dispatch software by Profit Tools.
Education
August 1994 to May 1997 University of Illinois Chicago, Chicago, IL
Major: English
August 1991 to December 1992 Southern Illinois University at Carbondale, Carbondale, IL
Major: Undecided
Skills and Achievements
2006 Hanjin Chicago Employee of the Year
Attended development and testing of Hanjin system (ALPS) super user session in Seoul, Korea December 6-18 2009
Bilingual in English and Korean
Microsoft Office: Word, Excel, PowerPoint
Well versed in utilization of terminal and rail system (website).
References
References are available on request.
Contact this candidate