Customer Service Manager

Curriculum Vitae

of

Nandipha Organda Jali

*** **** ***** ****** ** Kerk and Rissik Johannesburg 2001

(078-******* ***************@*****.***

Professional Summary

●I have excellent communication skills. I am self-motivated, well organised, work independently and as a good team player. Given the opportunity I am extremely confident that I can excel at any task given to me. I look forward to advancing my career.

Date of Birth: 30 May 1991

ID Number: 910**********

Gender: Female

Nationality: South African

Education & Training

QUALIFICATION

SUBJECTS/COURSES

INSTITUTION

COMPLETED

ND Public management

Public Service Delivery,

Procurement &logistics

Human Resources, Research methodology, Policy studies

Office management Public Resource Management, Programme management and project management,

Mangosuthu University of technology

2013

Mqwathi communications

Ms word

Excel

Power point

Outlook

Mqwathi communications

2014

Matriculated

English

IsiZulu

Business studies

Accounting

Computer Science

Mathematics

Kharina SECONDARY SCHOOL

2010

Academic Participation & Achievements

PROGRAMME

LEVEL

MS Word

Excellent

Excel

Good

Power Point

Good

Outlook

Good

Skills and Competencies

■Planning and Organising

■Communication and Listening Skills

■Problem Handling and Solving Skills

■Organizational and administrative skills

■Interpersonal Skill

■Time Management

■Team player

■Working independently

■Attention to Detail

Progression

Eskom

August 2014- January 2016

Current Position: Customer Service Consultant

Assisting Eskom customers telephonically

Query resolution

Bill and technical queries

Following up and get back to customer via telephone, sms or email

Mqwathi communications

April 2014-June 2014

Position: Customer Service Consultant

■ Photocopying, Faxing, Emailing

■ Scanning,Typing

■ Assisting customers on internet

■ Assisting learners with computer practical’s

UMzimkhulu local municipality

June 2013-September 2013

Position: Assisting Co-operate service (in-service training)

Responsibilities

Communicate verbally and writing with all holders

Recording reports and overtime and filling them.

Doing daily statistic

Trip reports and internal memo

References

Sehume Mojapelo

Line Manager

Eskom

(011-***-****

Miss N Nduku

UMzimkhulu Municipally

Corporate service manager

(039-***-****/5300

Miss T Dlamini

Mqwathi comm.

Manager

(079-*******

Contact this candidate