Customer Service Professional Experience

JOHNNY I BUSH

**** ** **** ***. *****, FL *****

786-***-**** – ***********@*****.***

SUMMARY

A results-oriented leader with keen abilities in strategic planning, project managing, improving efficiency of operations, team building, and detailing project information to determine process for operations. Able to analyze and identify areas of strength and weakness and implement new policies, change in operations, process and systems that optimize productivity. Excelled working in U.S. government inter-agency, joint, and multicultural environments.

HIGHLIGHTS

Secret (Active) Bilingual English/Spanish PC and Macintosh Operating Systems Microsoft Office Programs, Internet Active Florida Security D and G licenses

TECHNICAL EXPERIENCE

Experience in Salesforce with employee Interactions, reports, and time management.

Experience in Sharepoint with sharing apps, websites, files, documents, images, and establishing users.

Completed 4.5-month course for IT that included A+, Network+, Security+, CCNA, Server 2012, Windows 7

Experienced in JAVA, JAVASCRIPT, SHAREPOINT, CLOUD, Windows 7, Malware Protection, UNIX/LINUX, Amazon Web Services, C Programming, Python, ETL Processes, Key Infrastructure Administration, Tier 1/2 support, common build tools, Puppet, and High Performance Storage Systems (HPSS)

Knowledge of Satellite communications, Telecommunications, Marine Radio Communications, Aircraft/Helicopter Communications

Experienced of Systems such as GMDSS, NAVTEX, ECDIS, ArcGIS, SIPERNET, Rescue21, SAROPS, SARSAT, AIS, COMARPA, and GPS

Experience in Krypto equipment and Electronic Key Management System such as Data Transfer Device (DTD), Simple Key Loader (SKL), Local Management Device (LMD), Key Processor (KP), Secure Terminal Equipment (STE)

Experience in COMSEC Materials, Operations, and Policies

Experience in SATCOM using algorithms to get best reception of Satellites position

Experience on RF Communications and Whip Antennas

Experience in MF, HF, and VHF Communications, KY-58, KY-57, RT1000, Harrison Receivers, Simple Key Loader (SKL), KIV-7

Experienced in Radar Equipment SPS 73 Surface Search Radar which is a navigation and surveillance system which can be configured for ship or land based applications

Experience with Programmable Logic Controllers (PLC) on Vessels and Ship AUTOMATION systems that control and monitor temperatures, pressure, level, viscosity, flow control, position of vessel, speed, torque control, voltage, current, machinery status, and equipment status

PROFESSIONAL EXPERIENCE

District Security Operations Center Supervisor, Security Industry Specialist

2017-Present

Responsible for Security in the Miami Design District in the Operations Center where CCTV cameras, access control, guard tour, and key management is established.

Proficient in CCTV cameras and all requirements pertaining to evidence gathering.

Responsible for employees scheduling, personnel issues, and monthly training.

Established Standard Operating Procedures for DSOC and hands on Manuals on using equipment.

Maintained record of 4 vendors’ work that was completed and established constant communication to upgrade the Operation Center.

Maintained constant communication with client regarding Incident Reports, Vendor issues, and new software added to the Operation Center.

Operations Specialist, U.S. Coast Guard

2003-2015

Twelve years of professional experience as an Operations Specialist in the U.S. Coast Guard with 5.5 years Sea Time

Specific expertise in the coordination of Search & Rescue, Maritime Law Enforcement, Marine Environmental Protection, Intelligence, and National Security operations

Proficient in voice, video, and data communications network

Coordinated logistics, personnel, safety, security, training, and technical requirements

Monitored guidelines and procedures to meet operational requirements

Employed technology in afloat Combat Information Centers, Center Command Operations and Control Systems to employ Coast Guard tactics, procedures and doctrines

Briefed Executive-level staff and revised analysis and briefed executive and senior management on actionable intelligence contingencies daily

Strong negotiations, interpersonal, written and oral communication skills

Provided instruction and professional development

Department Assistant, Miami-Dade County Public Schools/WLRN Public Radio and Television

2000-2003

Gathered data for preparing reports or processing requests to provide customer service

Maintained office operations by receiving and distributing communications

Responsible for monitoring supplies and equipment

Maintained a variety of manual and electronic document files and records

Attended informal and/or in-service meetings for conveying and gathering information required to perform functions

EDUCATION

Currently Pursuing an Associate’s Degree in Computer Science

With a completion date of December 2017 2017

New Horizons Computer Learning Center; Miami, FL 2016

Elkins Maritime Training Institute; Tomales, CA 2016

Maritime Professional Training; Ft Lauderdale, FL 2016

Search & Recue School; Yorktown, VA 2013

Leadership & Management School; Norfolk, VA 2010

Command Center School; Yorktown, VA 2009

Operations Specialist School; Petaluma, CA 2006

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