Customer Service Assistant

CURRENT ADDRESS Brooke Baker OTHER ADDRESS

*** ******** *** **************@*****.*** 810 Greenfield Rd. University of Massachusetts 413-***-**** Leyden, MA 01301 Amherst, MA 01003 Linkedin.com/in/brookebaker413

EDUCATION

University of Massachusetts Amherst Amherst, MA

Isenberg School of Management

Bachelor of Business Administration in Finance Candidate, May 2019

Track: Financial Analyst

Minor: Resource Economics

Cumulative GPA 3.97; Dean's List

Universidad de Veritas San Jose, Costa Rica

Study Abroad Program Summer 2017

Courses in Intermediate Conversational Spanish

EXPERIENCE

American Portfolios Greenfield, MA

Financial Advisor Intern May-July 2017

Completed all financial paperwork for individual stocks and mutual funds, rated by MorningStar

Sat in on client meetings to learn financial advising and processes

Designed a yearly letter to clients in Microsoft Mail-Merge

Used excellent customer service skills to interact with clients Writing Program Office, UMass Amherst, MA

Office Assistant Sept 2017- Present

Greet students and faculty and direct individuals to their appointments

Organize files and paperwork to insure an efficient running office Sugarloaf Estates Sunderland, MA

Leasing Consultant May 2016 – Feb 2017

Advertised available homes using persuasive sales techniques on a variety of media and promoting materials

Presented property and amenities in a positive light to prospective tenants while overcoming obstacles with a positive attitude

Strived and persisted to keep the properties occupancy at 100% by building and maintaining resident rapport

Asbestos and lead certified; understood and followed Fair Housing Laws ACTIVITIES

Freshman Transitions Class, UMass Fall 2017 - Present Teaching Assistant

Lead weekly class discussion for 15 students on relevant Isenberg issues: course and major selection, resume writing, getting involved on campus

Grade papers and enter these into a computerized system

Assist students with all freshman transition issues UMass Outing Club Fall 2016-Present

Rock Climbing Leader

Coordinate and lead outdoor climbing trips that are accessible to students of all levels

Communicate clearly and effectively to ensure safety and wellbeing of all participants SKILLS

Technology: MS Office (Word, PowerPoint, Access, Proficiency in Excel)

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