Systems Analyst

VICTOR R. CHILES

*** ********* *****

Fairfield, Ca. 94534

Cell Phone: 707-***-****

Home Phone: 707-***-****

E-mail address: ********@*****.***

EXPERIENCE:

Sr. Business Systems Analyst (Contractor) - 04/17-Present

Salesforce, San Francisco, CA

Managed and coordinated several data center consolidations accounting for multiple platforms and environments in ensuring operational up time in meeting with SLA and corporate security policies and procedures. Worked with multiple teams in collaborating best scenarios for destination environments including AWS cloud based solutions, VMware virtualization and consolidation of applications and services into existing environments all while adhering to Corporate policies and procedures. Established voice and network solutions for global sites while engaging teams in procuring alternate voice and data solutions.

Initiate asset discovery and audit reports to establish viable baselines moving forward to mitigate costs in ensuring proper resource allocation, equipment classifications and destination allocations are viable. Partner with Compute, Storage and Networking teams in prioritizing tasks and engaging application development and support personnel im building models for success in developing migration plans and solutions.

Lead Sr. Systems Analyst (Contract) – 05/16–01/17

Syntel Incorporated – (Contracting at BlueShield California), El Dorado Hills, CA

Managed the migration for the FACET 5.0 environment to multiple Co-locations in Sacramento and Las Vegas by working with application owners, Subject Matter Experts, design engineers and Business Units in developing migration solutions with no downtime and no impact on the production process. Supported Design Engineers and Project Managers on creating a solid migration scheme and implemented migration activities. Identified dependencies and critical data sets in regards to PHI and SLA requirements while working with security officers to ensure those measures were not compromised during the migration process. Migrated Production, UAT, Development, Staging and Breakfix environments from multiple in house Datacenters to 2 Colocation Datacenters in Sacramento and Las Vegas. Worked with Subject Matter Experts and Application owners on ensuring application integrity remained intact and production processing had no downtime or negative impacts. Managed the migration process and coordinated resources locally and in other states including resources in India to ensure downtime requirements were met, task were completed environment integrity was stable and production processing resumed at the designated time.

Assigned as the Lead Systems Analyst for subordinate analysts and Windows and UNIX engineers in providing directions to meeting our goals and coordinated those efforts for coming up with viable solutions. Self managed these projects and staff with minimal directions. Engage and collaborated with business units on a daily basis and worked closely with those units to insure all parties where aware of the specific stage(s) we were implementing, gathered their input on issues and concerns and addressed them personally or with elements of the team to insure no issues would arise.

Lead Sr. Systems Analyst (Contract) – 05/14-05/16

Dynamic Staffing – (Contracting at BlueShield California), El Dorado Hills, CA

Review Microsoft Windows 2003, 2008 and 2012 server functionality and roles in preparation of migration for Data Center migration. Tasked with providing direction to subordinate analyst in developing documented standard operating procedures and insuring those procedures were being followed. Performed data mining and mass data migrations and oversaw VM server builds to make sure like for like systems and environments were in place. Worked close with design engineers in developing the new standards for the new Sacramento and Las Vegas Co-locations. Worked close with Windows and Unix engineers to insure technical specifications were being implemented as per company guidelines and mandates.

Sr. Systems Analyst/Windows Engineer II – 11/09-04/14

Transcentra Corporation (formerly Regulusgroup), Napa, CA

Manage the corporate infrastructure for sustaining engineering and insured datacenter storage facilities and legacy equipment are in compliance and up to code. Monitored APC Enterprise PDU’s and insured usage was at a nominal rate. Insured backups for mission critical systems were maintained and up to date. Reviewed systems and managed projects for upgrading legacy equipment. Managed technical group resources in corporate refresh initiatives to meet customer needs for security compliance purposes. Design new platforms for migration of data to encrypted storage arrays. Successfully retired older Windows environments and planned upgrade projects without affecting production. Managed the corporate Qradar 7.0 environment for security monitoring purposes.

Storage Support Engineer – 11/05-03/09

Regulusgroup Corporation, Napa, CA

Implementation of Windows 2003 Enterprise production processing servers running 24/7/365 days a week uptime for financial transaction related to fortune 100 companies. Production data was stored on EMC NS700's in several locations throughout the United States with an Active Directory implementation for secured access along with the Celerra Active Directory scheme extensions. Managed storage 24 hours a day with notifications to handheld PDA's. Designed the array with multiprotocol functionality so the UNIX and Windows platform could coexist.

Managed multiple corporate projects and acted as team lead on several system upgrades for hardware refresh. Implemented blade servers for connection to fiber channel MC Data and Cisco MDS 9509 Director Switches. Provisioned SAN storage on the IBM DS4800 for UNIX and Windows host devices and assisted admins in troubleshooting host issues with connectivity. I have a comfortable understanding of multi-pathing components. Setup and configured Symantec Foundation Server for fiber channel attached storage in regards to CIFS and NFS access. Assisted with storage provision through Decru 520 storage encryption devices. Created Proof of Concept and Standard Operating Procedures documentation for test environments and newly released production environments. Trained administrators and junior staff on production support policies and procedures. Assisted with the implementation and support of the TSM backup environment and I was alternate support for that environment. Performed multi-site upgrades to Windows environments running financial processing and provided technical lead support on advancing the implementation of the new production environment without causing downtime or affecting SLA's. Managed and designed Microsoft Sharepoint intranet for tracking all corporate hardware components and devices including serial numbers, models, functionality, and attachment to SAN and or NAS devices, Host Bus Adapter model, type serial number and firmware Revision Levels. Setup VMware ESX 3.5 servers for fiber channel connectivity to the IBM DS4800 storage array.

Systems Engineer (Consultant) – 01/05-11/05

Pennbrook Insurance, San Francisco, CA

Installed and configured Windows 2003 server and setup domain controller functionalities. Created and setup user accounts and security access to resources on the domain. Installed Exchange 2003 server, and setup mail storage limitations. Configured domain to suite company policies and structured internal/external e-mail tracking for upper management. Customized user access to limit internet and e-mail usage to only include work related topics and recipients along with authorized website access. Setup tape backup solution using Veritas 9.x tape software.

Sr. Systems (Consultant) – 01/03-01/05

Stone and Youngberg LLC, San Francisco, CA

Consulted with Stone and Youngberg for 2 years and was assigned the following projects:

Design, install and implement Windows 2000 active directory networks and Exchange 2000 mail systems for 300 users. Setup IT Lab test environment for Windows 2000 to Windows 2003 migration specific designs patterned for Exchange migration and feasibility study. Designed and configured Microsoft SMS2003 environment for local and wide area application packages to be rolled out after customizing the package using CIW. Setup and configure Cisco 2900 and Foundry 1500 core switches. Troubleshoot and configure print servers and printers. Configured and Installed Blackberry Enterprise Wireless services for local and remote corporate user. Design and implement Disaster recovery system and document system recovery paths. Implemented Exchange 2000 Double Take disaster recovery solution. Design multi-level real-time Information Store data replication to Local High Availability and offsite Disaster Recovery servers. Setup and configure SonicWall firewalls with custom security.

Sr. Systems (Consultant) – 08/03-01/04

Kosan Biosciences, Hayward, CA

Developed standards and guidelines for support staff in relations to disaster recovery. Configured Commvault backup system and integrated UNIX, Windows 2000 and Exchange 2000 backend systems for night backups. Setup procedures for support staff to follow and adhere to in relations to industry guidelines as they pertain to the Biosciences community. Restructured the backup configurations and developed a streamlined solution to include all mission critical data across multiple facilities. Tested multiple backup applications and developed the backup procedures to complete in a timely fashion.

Senior Project Engineer – 03/02-01/031

iENVISION TECHNOLOGY, Berkeley, CA

Installation and configuration of Windows 2000 Active Directory networks. MSI package development and deployment. Exchange 2000 installation and configuration. Mail migration from Exchange 5.5 to Exchange 2000 and mail migration from Novell Groupwise 5 to Exchange 5.5. Client/Server support as needed. Design Windows 2000 print servers for large Microsoft networks.

Senior Systems Administrator – 02/01-01/02

VISTO CORPORATION, Redwood City CA

Hired by Alladvantages former CIO to design and manage Windows NT 4.0 and Windows 2000 systems and network infrastructure. Design, configure and install Exchange 2000 servers within the corporate network infrastructure. Support the engineering staff in product test environments; setup, install and configure Windows 2000 Active directory test environments with Exchange 2000 as needed. Provide 2.5 level support to field service engineers regarding product issues; Provide onsite support to customers on issues that cannot be resolved by the Sr. Field Service Engineers. Was lead engineer on the products first installation at General Electric provided technical input to G.E. personnel and their contractors in relations to Windows 2000 Active Directory, Windows NT 4.0, Exchange 5.5 and Exchange 2000 customized security features to best serve their many organizations. Manage Cisco 4000 switches in regards to VLAN modifications. Perform additions to the PIX Firewall for static route changes to our infrastructure.

Senior NT Engineer – 04/00-/01

ALLADVANTAGE.COM, Hayward CA

Designed and implemented Microsoft Windows NT networking infrastructure for 700 users

Monitored Cisco 3600 series routers and 5500 series switch traffic and performance

Designed remote site infrastructures and implemented the infrastructure into the corporate enterprise domain.

Senior Systems Engineer – 03/99-04/00

IDT CORPORATION, Santa Clara CA

Responsible for Windows NT and Novell LAN and WAN System design, support and implementation and Novell NDS Tree and NT Domain design and structure while ensuring inter-operability between other Operating Systems platforms and customizing systems to meet departmental needs for over 5,300 users worldwide. Designed and implemented Microsoft multiple Exchange Servers within a WAN environment. Designed and implemented a switched 100 megabit Legato for NT backup area private network. Monitored Cisco switch and router traffic and performance over the WAN tested and troubleshot issues. Prepared departmental moves and set up network structures. Provided Global Wan support in relations to the NT domain; designed Group policies for Windows 95 and Windows 98 users.

Senior Network Engineer/Project Engineer – 06/97-03/99

INETSUPPORT, Pinole, CA

Lead Engineer in design, configuration and installation of local and wide area networks in a 10/100 Ethernet network environment. Installed and designed 10/100 hubs, switches, network cards and the configuration of routers to work smoothly within a local and wide area network with multiple LAN segments. Installed and configured Microsoft Exchange server 4.0, 5.0 and 5.5, Microsoft SQL server 6.5 utilizing DMS and Microsoft Proxy server 2.0. Complete knowledge of TCP/IP as the primary network protocol utilizing DHCP and IPX/SPX protocols. Designed Microsoft Proxy server 2.0 to support Internet access and Internet mail with Microsoft exchange server hosting mail. Installed and configured Novell Netware 4.11 file servers. NDS tree design to fit the needs of the client. Created technical documentation in relation to the network design server and desktop configuration upon the completion of the project.

Network Engineer – 03/96-06/97

LYNCH MARKS & ASSOC., Berkeley, CA

Designed, configured and implemented LAN/WAN designs that customized information systems infrastructure designed to fit the client’s needs. Provided service and support of Netware 3.x, Netware 4.x, Linux Internet Gateway server, TFS Internet Gateways, ATT Gateways and MCI Gateways, Groupwise 4.x mail system, Groupwise Message servers, Groupwise SMTP message servers and Windows NT Servers. Provided help desk phone support for clients and engineers. Maintained UNIX system running Linux OS.

PC/LAN Support Engineer – 04/94-03/96

MARIN GENERAL HOSPITAL, San Rafael, CA

Designed, implemented, and installed all Novell Netware v3.x Local Area Networks using Ethernet 10BASET protocol. Configured TCP/IP Internet protocol on Novell Netware fileservers to interface with DEC VAX mainframe system. Performed all hardware and software configurations on all fileservers. Perform Fileservers Operating System upgrades. Provided technical support for LAN Administrators. Monitored network performance and made recommendations for future growth. Responsible for all personal computer and printer connections to the Local Area Network.

Lan/System Administrator – 10/90-04/94

JUDICIAL COUNCIL OF CALIFORNIA, San Francisco. CA

Managed data processing operations, providing operational and technical support for computer systems and peripherals in a Wang VS mainframe environment. Provided phone support for the statewide local and wide area telecommunications network. Maintain Novell Netware platform consisting of 15 file servers and 400 clients, printers and print servers using Ethernet 10BASET protocol. Provided users training and support of software applications. Developed and maintained data processing standards and procedures.

EDUCATION:

Control Data Institute, San Francisco, CA

Computer Technology/Micro Processors (Certificate)

Clarity Training & Technology, San Francisco, CA

Novell Certified Netware Engineer Version 4.1 ID#6210562

References Available Upon Request

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