Customer Service Microsoft Office

Location:

Doha, Qatar

Salary:

1400

Posted:

October 17, 2017

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Resume:

Curriculum vitae

PERSONAL INFORMATION Monssif Bentahayekt

Thabit Bin Zaid street, Jahrami 2, Mansora, 00974 Doha (Qatar)

+974.744.51.832

*******.***********@*******.***

Date of birth 18 Jun 1993 Nationality Moroccan

PERSONAL STATEMENT A highly motivated and well organised with more than two years experience. Pride in appearance and a warm personality combined with a proficient knowledge of clerical duties leads to a reliable and solid first point of contact for customers. Working well under pressure with the ability to remain calm and focused creates and encourages a positive and trustworthy image for the company as a whole. WORK EXPERIENCE

2 Jan 2013–30 May 2013 Receptionist

Park Suites Casablanca Hotel, Casablanca (Morocco) 3 Sep 2013–28 Oct 2013 Receptionist

Sheraton Casablanca Hotel, Casablanca (Morocco)

1 Dec 2013–28 Feb 2014 Receptionist

Le Palace D’Anfa Hotel, Casablanca (Morocco)

- Dealing with booking by phone, e-mail, letter, fax or face to face.

- Completing procedures when guests arrive and leave.

- Preparing bills and taking payments.

- Responsible for offers specials tour packages.

- Handle all telephonic inquiries to book any kind of transportation ticket. 3 Jan 2015–Present Customer Services Agent

Qatar Airways, Doha (Qatar)

- Checking in passengers at the airport and assisting them in the ticketing procedures.

- Initiate boarding at the gates in order to assist the process for safety and on time departure of flights.

- Ensuring that all connecting passengers are able to travel on designated flights as planned and their luggages is also connected on these flights.

- Observing arrivals, departures and maintaining passenger safety and comfort first. EDUCATION AND TRAINING

2009–2011 High School degree in literature

Lycée La Liberté, Cairo (Egypt)

2011–2012 Business Administration

British University '' Sunderland '', Casablanca (Morocco) 2012–2014 Tourism Training (Safety, Security and Customer Service) IFMAT-CFPNC Centre, Casablanca (Morocco)

PERSONAL SKILLS

Mother tongue(s) Arabic

Other language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production English C2 C1 C2 C1 C2

French C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Digital competence Microsoft Office, Opera Reservation System, QLAS Upgrade System and Altea Passenger Service System

ADDITIONAL INFORMATION

Hobbies Foot-Ball, Swimming and Music

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