Customer Service Sales

YANN FERNANDEZ-ARCHAMBAULT

*** ** ******* ***, *******, ON, M5V 3A6 514-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Queens park Health Clinic – Toronto, ON

Medical receptionist – May 2017– Ongoing

Main task include, register patients arrival. Make sure all information is up to date. Answer phone calls regarding booking appointments or health concerns. Reply to fax and voice mails in a timely manner. Inform patients of any appointment dates following a referral. Process payments. Make sure that the Doctors schedules are booked properly.

Iris – (in 3 different cities) Vancouver BC - Montréal QC and currently North York, ON

Sales consultant – July 2012 – March 2017

Main tasks include, gather relevant information about the patient and perform the pre-exam tests. Help patients with the choice of adequate lenses and frames. Take measurements correctly for each specific pair of glasses. Order trial contact lenses as needed. Repair frames and change nose pads. Deliver glasses to nearby labs. Help the manager with accounting at the end of every month. When certain patients return with adaption difficulties, help them and double-check the prescription and their measurements.

Newlook – Montréal, QC

Sales consultant - January 2009 – August 2011

Make sure that the clients are satisfied, give explanations on prescription and identify their unique needs. Consult with an optician when necessary. Complete the work orders correctly and completely. Demonstrate a good knowledge of the products. Help patients choose frames and lenses that are best suited for their life style. Suggest solutions to any problem that patients may have. Finalize the selection of frame with the patient. Show initiative by keeping the inventory and the displays clean and well organized.

SKILLS and LANGUAGES

English - Speak fluently, read and write with high proficiency

French - Native language

Spanish - Speak fluently, read and write with high proficiency

Till Operator - Basic computer knowledge - Personable

EDUCATION and ACCOMPLISHMENTS

Vancouver Film School, Vancouver, BC

Diploma in performing arts, August 2011 - December 2012

Cegep of Sherbrooke, Sherbrooke, QC

Free student, January 2006 – January 2007

La Montée, Sherbrooke, QC

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