Customer Service Engineer

KSatheesh

Address: Rd No:****,Blk No:****, Al Hoora

Bahrain.

Mobile: +973-****-****

E Mail ID: ******@*****.***

Career Objective:

Seeking a challenging technical position with a growth-oriented organization where intensive experience, knowledge about Copier and MFP machines with 15 years service experience, will be fully utilized.

Summary:

Experienced Customer Service Engineer Copier/Printer with excellent service and Trouble shooting skills. Action-oriented with strong ability to communicate with customers’ effectively through technical explanations

Key Skills:

Quality skills in installing new machines

Ability to handle multiple machines

Able to solve network related issues

Ability to work for long hours

Excellent in repairing and troubleshooting

Attend a specialized training program "PATH"

Professional Experience:

1.Customer Service Engineer

Organization: Canar Trading W.L.L, Bahrain

Duration : Present Employer

Roles and Responsibilities :

oService Ricoh MFP (Mid to High range)

oHandle Ministry of Education Project

oMonthly maintenance

2.Customer Service Engineer, Field

Organization: Fuji Xerox Pte., Ltd, Singapore

Duration: August 2010 – May 2015

Roles and Responsibilities:

oInstallation and Configuration

oMaintain good response time

oRepairing the machines as and when required

oProvide Key Operator training for new users

oPOSB Trained

oMainly attend H.V customers like Exxon Mobil, SRC at Island site

3.Team Leader

Organization: Express Point Business Services

Duration: November 2006 – July 2010

Roles and Responsibilities:

oLead a team of 11 people

oProvide technical and operator training

oAssist company in buying used Canon copier

oTo service and Ensure good working

oWorked In house as well as Field Engineer

oTotal in charge of spares and usage

oOccasionally assist in high volume printing

4.Service Engineer

Organization: M.R.S Services & Qtech Services, Tamil Nadu (Authorised service provider of Xeorx India)

Duration: 1999 – 2002 &

2002 – 2005

Roles and Responsibilities:

oInstallation

oKey operator training

oIn charge of Refurbish

oDo maintenance of the copier

Educational Qualification:

Completed Diploma in Electronics and Communication from T.R.N Polytechnic, Tamil Nadu in the year 1997

Completed Higher Secondary School from Govt. boys school, Tamil Nadu

Personal Details:

Name : Satheesh

Sex : Male

Marital Status : Married

Passport : N3662025

Valid Till : 2025

Contact Number : +973-****-****

Willing to Relocate : Yes

Willing to Travel : Yes

Driving License : 780767136

Issued : Bahrain

Valid Till : 2021

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