Technical Writer Web Developer

Anthony McClain

QUALIFICATIONS

Senior Business analyst with 11 years of experience in system testing, comprehensive technical product documentation, and requirements validation and gathering. Outstanding communicator with technical engineering professionals as well as non-technical personnel.

DXC Technology; Senior Business Analyst / Technical Writer, Puerto Rico Medicaid Title XIX

Hand-picked to join account in order to organize, set and maintain standards, and increase team performance in a fast paced environment with tight deadlines. Worked with team to bring into accordance with Service Level Agreements. Increased team performance by creating clear lines of communication between Functional Areas resulting in quality deliverables meeting multiple payment milestones. Gathering and validating requirements to ensure client/user satisfaction. Produce data/information models and preliminary system architecture, as needed, to provide an accurate, graphical representation, thereby facilitating successful solution design and development. Create User stories to help with developing meaningful testing strategies. Worked closely with end users to resolve requirement conflicts. Responsible for quality of data requirements and matrix construction.

Accurately mapping requirements to software solution

Documentation review for clarity, accuracy, consistency, and HIPAA violations

Delivered over a 100+ User Requirement Specification (URS), Testing plan, Detailed System Design, Requirement Specification, and System plan documents meeting all contractual payment delivery milestones

Hewlett Packard Enterprise; Senior Business Analyst / Technical Writer, Indiana Medicaid Title XIX

Served as Senior Business Analyst for the quality assurance team

Delivered over a 100+ Detailed System Design, Requirement Specification, and System plan documents meeting all contractual payment delivery milestones

Developed a Wiki page system to provide instant updates for customer’s user documentation and manuals

Served as SharePoint admin for the Quality Assurance and Technical Writer teams

Hewlett Packard; Business Analyst, Web Developer, and Technical Writer, North Carolina IPRS

Wrote on the Nevada Medicaid Request for Proposal, contributing a section on security

Implemented enhancements to the system as a result of a company-wide security audit of IPRS system vulnerabilities

Served as SharePoint administrator, creating landing sites for all the functional areas

Served as lead front end web developer and content writer for IPRS and Title XIX, developing web experiences for customer and internal users

Managed documentation system for all IPRS manuals, training material, and memos

EDS; Business Analyst, North Carolina Medicaid Title XIX

Requirements validation and traceability matrix creation

Supported the successful implementation of National Provider Identifier (NPI) project, creating and testing over 1200 test cases

Worked closely with the state client developing solutions and system auditing to combat Medicaid fraud

Performed User Acceptance Testing as well as customer walkthroughs for all test cases

Created system updates for auditing claims within NC Medicaid

Implemented new policy memos from the Division of Medical Assistance

In charge of updating the North Carolina Medicaid Audit/Edit Tables manual and internal training manuals

Created an automated method to update CPT end of the year codes, realizing a savings of $12,000 annually

Created an electronic method to deliver state mandated documentation, realizing a savings of $5000 annually

Mentored and trained new employees

Application Experience

Adobe Acrobat, Captivate, Dreamweaver, FrameMaker, HomeSite, Illustrator, InDesign, PageMaker, Photoshop Elements; Robohelp, Full Microsoft Office Suite, SharePoint, SharePoint Designer; SnagIt; Visual Studio .net

Programming Experience: HTML, XML, and CSS.

Certifications: A+, MCP, MCSA, and NC Real Estate License.

References available upon request

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