Technical Support Manager

CARRICULUM VITAE OF

NOKUTHULA PRECIOUS MATYILA.

255b Nyangwa Street

Mofolo Village

P.O. Dube

Soweto

1801

Cell : 061*******/060*******

Email : ************************@*****.***

PERSONAL PROFILE

Name : Nokuthula Matyila

I.D Number : 951**********

Gender : Female

Nationality : South African

Home language : IsiZulu

Other languages : English, Sotho and Xhosa

Marital status : Single

Hobbies : Reading and writing poetry

EDUCATIONAL BACKGROUND

Last School ; Daliwonga secondary school

Highest Standard : Grade 12

Subjects : IsiZulu

English

Life orientation

History

Geography

Travel & Tourism

Mathematical Literacy

Year : 2013

Period : 5years

Qualification : National Diploma

TERTIARY EDUCATION

Collage : Jonda learning academy

Year : 2014 – 02/02/2015

Course : Callcentre NQF Level2 (Learnership)

WORK EXPERIENCE

Company : Rage shoes

Position : Shop assistant

Duration : July 2015-February 2016

Reason for leaving : Contract ended\

Duties : *Selling shoes

*Capturing data

*Packing stock

*Sending invoice

*Doing banking on daily basis

REFERENCE

Contact person : Susan

Position : Manager

Contact number : 072*******

WORK EXPIRIENCE

Company : Merchants Cellc

Period : 20/06/2016-Current

Position : callcentre consultant

Duties : *Resolving Prepaid and Contract queries.

*Assisting with statements and Itemised billing.

*Logging notes on CRM.

*Escalating cases and doing case follow ups.

*Technical support.

*Aknowledging the customers query.

*Assisting with bill disputes.

*Providing customers with feedback.

*Managing customers contracts.

REFERENCE

Contact person : Artwell Zondo

Position : Team leader

Contact number : 061*******

MOTIVATION

I consider myself as a dedicated person, determined to work hard. I believe in hard-work, Discipline and Commitment. I work well in a team as well as myself. I would appreciate being given an opportunity to add value to the company in every smaller.

Contact this candidate