Service Customer

Jesus Perez

Philadelphia, PA

215-***-**** • **********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced in Industrial Technology

Problem Analysis, Use of Judgment and Ability to Solve Problems Efficiently

Troubleshooting & Technical Support Abilities

Strong Customer Service Orientation

Effective Time Management & Organizational Skills

Strong Verbal & Personal Communication Skills

Self-Motivated, Initiative, High Level of Energy

Decision Making, Critical Thinking, Organizing & Planning

Accuracy & Attention to Details

Tolerant and Flexible, Adjusts to Different Situations

WORK EXPERIENCE

Verizon Telecom, Philadelphia, PA 08/2005 to Present

Fiber Network Technician

Held responsible for the installation, monitoring, testing and maintenance of telecommunications and associated electronic equipment and wiring per specifications and operational procedures, both in technical facilities as well as on customer property.

Performed complex technical duties and escalate issues as needed and followed standard procedures and guidelines; used individual expertise to solve difficult technical and system problems.

Conducted testing and diagnostic procedures on equipment according to published equipment standards.

Performed fiber locates, monitoring of construction activity, fiber splicing and termination; assembly of, installs, and/or tests transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc.

Installed routers, bridges, multiplexers, concentrators, etc. and performed periodic maintenance on company transmissions support equipment.

Provided support for the Installation & Maintenance Technicians for all service fulfillment functions.

Maintenance of new and existing circuits through troubleshooting and fault isolation techniques

Utilization of local and remote test systems to isolate and resolve customer circuit outages.

Coordination of testing and turn up of service with all involved providers until the customer’s service is up and working.

Operated a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases.

EDUCATION

G.W. Carver High School for Engineering and Science, Philadelphia, Pa 06/2001

High School Diploma

Community College of Philadelphia 09/2001-05/2003

Associates in Computer Information Systems.

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