Assistant Customer Service

Deirdra Sanchez

**** ******** *****

Virginia Beach, VA 23456

********@***.***

(757)333/2462

SUMMARY OF QUALIFICATIONS

Proficient in Microsoft Office/ Word, Excel, Powerpoint and Outlook, at 55 wpm. This proficiency includes other programs including; data entry, publication, photography and other programs (ACS, Wise Agent, Buffini, familiar with both a PC and Mac. Pages, numbers, keynote and Upward Sports ULM.) Phone receptionist on a multi line system. Organize and maintain files. Proficient with FAST and IHMS mark systems in the home builders business. Excellent Customer service representative. Assisted with pre construction, pre drywall and all phases of new home building including managing the warranty department for the first year on hundreds of homes in 2 states. Organized and developed homeowner binders for each new home. Designed many dresses & dance costumes over the years for my daughters dance studios for which I have received many awards over the years from Dance competitions. I have been sewing since I was in high school and have designed many gowns for my self with the most recent being for the Pink Gala for Beyond Boobs for my self as Ms June in the 2017 Calendar to Live By as one of the Breast cancer survivors. I am very detailed oriented and strive to do my best and always look for ways to improve and will take advice from my superiors.

SUMMARY OF EXPERIENCE

My most recent experience was working for Chesapeake Homes as their Warranty Manager for which i am in charge of the warranty program for hundreds of homes in 2 states as well as in charge of warranty technicians. I also handle all customer service, rebate programs and building schedules. We are currently using the IHMS mark systems and prior the Fast program. I currently have 1 warranty technician that I am in charge of and assist 7 different superintendents here in Virginia and 4 superintendents in North Carolina for which they are also my warranty techs. I have assisted with and ran meetings with the homeowners from pre construction meetings, walk throughs to warranty inspections. I have produced the current homeowner warranty manual/binder that we currently use in both states and prepare them for every home prior to their first walk thru as well as all walk thru and warranty forms. These are just a portion of my duties for this job. I am willing to go into more details if needed.

Prior to this i had the privilege to work for two wonderful Realtors as their assistants. For them I organize and maintain their files, send out their monthly newsletters, enter and maintain all clients in their numerous data bases. Produce flyers, photo gallery and virtual tours for each property. Prior to that I served at Bethel Baptist Church as an Admin Assistant. My prime responsibilities were Admin Assistant to the Youth Pastor in all areas of Youth Ministry and in church publications. I also served as the Admin Assistant to the Upward Sports outreach ministry. I shared responsibilities with three other assistants in the Church office, specifically the multi line phone system. My main responsibility in the area of publications was to produced and print the bulletin for the Sunday services. As the Youth Pastors Admin Assistant I had the opportunity to counsel with some of the girls as part of the ministry. EXPERIENCE

Seamstress & Dance Costume Designer, 1986-Present

Warranty manager, Chesapeake Homes, Virginia Beach, VA March 2013- Present/ North Carolina Division January 2014-March 2017 Admin Assistant/Publications, Bethel Baptist Church, Chesapeake, VA- July 2009- August 2011

Admin/Marketing Assistant, Janice Bullard and Jeanine Cline, Realtor, Chesapeake, Va- February 2012-January 2013

Preschool Teacher and Assistant Director, Bethel Baptist Church, Chesapeake, Va- March 2007- May 2011

Prior to 2007 served as a Dental Assistant for many different Dental offices around the country, including the dental facility at Naval Academy in Annapolis, Maryland as i followed my husband during his US Naval career. VOLUNTEER WORK

“Here for the Girls”/“Beyond Boobs” not you typical support group : November 2017-Present

Virginia Beach Facilitator

2017 Calendar Girl “Ms. June”

Fundraiser (currently raised over $15,000)

Since I was introduced to “Beyond Boobs” I have enjoyed volunteering at any events I get a chance to from registration at their “Run for the Hills” 1k, 5k and 10k to modeling in a fashion show. Whatever they need me to do I will be there. They have supported me throughout my Journey with Breast Cancer and I look forward to each time I can help other young women and men as they go through their journey.

Tidewater chapter of Susan G Komen : March 2014-Present I was introduced to Susan G Komen Tidewater through my job at Chesapeake homes. It started out with just passing out bags with others from Chesapeake homes at different events and have been given the privilege in singing the “National Anthem” at multiple events from a corn hole tournament,

“Odu" Girls Basketball game, Pilots baseball game to a “Norfolk Tides” Game. Upward Sports Program at Bethel Baptist Church Chesapeake March 2007- January 2014

Assistant Sports director, Administrator, Cheerleader Director & coach, Team Mom & Soccer Coach

EDUCATION

Annapolis Area Christian School - High School Diploma Dental assistant expanded functions and X-ray certificate - University of Maryland

REFERENCES UPON REQUEST