Customer Service Professional Experience
Resume:
ANGELA R. DATES
Professional Experience
Healtheast South Saint Paul, MN
Patient Services Representative 12.2015 ~ present
Scheduling patient appointments in Epic for 14 clinics
Providing quality Customer Service
Paging Physicians for Emergency correspondence
Sending encounters to request patient refills
Providing insurance information
Online chatting with patients requesting appointments and information
Healthpartners Bloomington, MN
Appointment Center Scheduling 9.2013 ~ 12.2015
Scheduling patient appointments in Epic for all lines of specialty services
Providing quality Customer Service
Managing incoming email correspondence from patients
Sending encounters to request patient refills
Providing insurance information
Lending Processing Services Mendota Heights, MN
Associate Foreclosure Representative 3.2012 ~ 8.2013
Corresponding with Attorneys and Firms with regard to the legal documentation needed to complete the Foreclosure process.
Emailing firms daily with an expected completion rate of 100 files a day being sent out for status updates.
Making phone calls to firms for status updates on extremely overdue accounts.
Comcast Saint Paul, MN Customer Account Executive 6.1999 ~ 1.2011
Conferred with customers by telephone or in person to provide information about products and
services, entered orders, canceled accounts, and obtained complaints.
Determined charges for services requested, collected deposits, and/or arranged for billing.
Contacted customers in response to inquiries and notified them of claim investigation results.
Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Entered customers’ transactions into computers to record and issue computer-generated receipts.
Calculated daily transactions by using computers, calculators, and adding machines.
Counted currency, coins, and checks received by hand or by using currency counting machine,
to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Balanced drawers at the end of each shift.
Ordered a supply of cash to meet daily needs.
Sorted and filed deposit slips and checks.
Education
Saint Paul College, Minnesota Studies in Business Management/Entrepreneurship
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