Customer Service Engineer
Resume:
RAUL HERNANDEZ
ABOUT ME
Over ten years in the network systems and information technology fields. Comprehensive skills in the design, implementation and management of LAN/WAN systems. Highly experienced managing projects and technical teams. Very familiar with the design, deployment and administration and maintenance of enterprise networks. Excellent analytical and troubleshooting abilities. Experience overseeing and managing projects from start to finish. EDUCATION
Associates Degree in Computer Science Microsoft Certified Technology Specialist Cisco CCNA R&S Certified CompTIA N+ Certified
Microsoft Certified Professional CompTIA A+ Certified SKILLS
Operating Systems: Windows (2000, XP, Vista, 7,8 and 10), Windows Server (2003, 2008, 2012), Linux (Ubuntu, Suse, Red Hat) and Mac OS.
Cloud Services: Cloud storage and computing, Sharepoint, CRM, Document Management. Virtual Machines: VMware (ESX, ESXi), Citrix, Hyper-V, Virtual Switching. Backup Systems: Backup Exec, Ntbackup, Veeam, Acronis, AppAssure, Cron. Remote Management: Bomgar, Direct Connect, Remote Desktop, LogMeIn, SSH, TeamViewer. Storage Solutions: SAN, NAS, DAS, AppAssure, EMC, Equalogic. Routing: Cisco, Juniper, RIP/V2, OSPF, EIGRP, BGP, Clustering, DNS, Redirection, DHCP. Switching: Cisco, HP, Dell, Juniper, Vlan, QoS, STP, VTP, Load Balancing, Voice, Trunking. Network Security: Cisco, Juniper, SonicWall, Barracuda, IDS, IPS, ASA, ESA, ACL, VPN. Telephony: PBX, VoIP, cat 3, 5, 6, coax and fiber cabling, punch down blocks, Mitel, Cisco. Software: Exchange, Powershell, Bash, NMAP, Backup Exec, Sophos, Solarwinds, Zabbix, Kace. PROFESSIONAL EXPERIENCE
SUNRISE COMMUNITY APRIL 2014 - PRESENT
Network Administrator Miami, FL
Create access lists, Group Policies and folder rights.
Setup firewall policies.
Maintain hybrid Cisco, Juniper and HP network infrastructure.
Installation and troubleshooting of Windows and Linux servers.
Firewall, IDS and IPS systems implementation and monitoring.
Diagnosing with efficiency and attention to detail in a fast paced environment.
VoIP design, setup and maintenance.
Remote client support.
SAN implementation, setup and replication.
Server setup, maintenance, auditing, hardening and configuration.
ESXi 4.5 and 5.5 hypervisor setup, upgrade and maintenance.
AD/DC, DHCP and DNS setup, configuration and administration.
Exchange 2010 maintenance.
MPLS design and implementation.
Network auditing and documentation.
RH *******@*****.***
A-CLASS COMPUTER CONSULTING JUNE 2006-2013
Senior Engineer Miami, FL
Create ACL’s and GPO’s.
Optimize network infrastructure.
Expand networks for growing companies.
Cut ISP and equipment costs through optimization.
Installation and troubleshooting of Windows and Linux based systems.
Firewall implementation and monitoring.
Diagnose and correct issues in a fast paced working environment.
VoIP configuration and troubleshooting.
Remote end user support.
Hypervisor installation, design and maintenance.
Cabling with Cat 3,5,6, coax and fiber.
ECOCOMP/CYBERNATION INC. DEC 2000-2012
AT&T DSL Technician Miami, FL
Install or repair ADSL service for both residential and business customers.
Run cable, install frequency splitters and troubleshoot customers PC's and routers.
Provide clients with quality customer service and training on how to use the services.
Document all appointment details.
Train new technicians.
HOBBIES
Linux distributions, Raspberry Pi, Android OS, Open Source and technology in general. Apart from technology, I enjoy fishing, sports and the outdoors. REFERENCES
References will be provided upon request.
Contact this candidate