Customer Service Professional Experience

PAMELA R. HUNDLEY **** Barnes Cove Ct.

Antioch, TN 37013

Cell Phone: 615-***-****

e-mail: *.*******@***.***

OBJECTIVE & SUMMARY OF QUALIFICATIONS

Experienced Programmer with a talent for efficiently designing, coding, testing, debugging, and documenting programs. Reputation for consistently and dramatically exceeding project deadlines. Expert problem solver who has identified and corrected serious programming

errors that significantly impacted company revenues. Enthusiastic about tackling new

projects and challenges. End-user training and applications support background. Able to

quickly grasp new languages and programs. Very receptive to advanced company training.

EDUCATION

RUTGERS UNIVERSITY New Brunswick, NJ B.A. in Physics

AREAS OF KNOWLEDGE

Programming Concepts: PL/SQL Programming, Object-Oriented Programming, Structured Programming Design and Techniques, Problem Analysis, and Program Maintenance/Debugging in Batch.

Programming Languages: Oracle 11g PL/SQL, Oracle 10g PL/SQL, and

Oracle 9i PL/SQL.

Operating Systems: Windows XP and Windows 7.

Hardware: UNIX.

Software: Cognos 10 Report Studio, Toad, Clear Case, SecureCRT/SecureFX, Oracle PL/SQL Developer, Crystal Reports 10, and SQL Loader Utility.

PROFESSIONAL EXPERIENCE

COMMON CENTS SYSTEMS 10/16 to 9/17

Programmer Nashville, TN

Worked for a commercial software company focused on easily integrating laboratory customers in processing and exchanging clinical laboratory information.

Performed SQL to help customers run customized ad hoc and specimen inquiry results reports. Executed SQL to help with results and billing logic going to third party billing.

Performed SQL programming to help create HL7 files for processing by 3rd party vendors.

ELECTRONIC CONSULTING SERVICES (ECS Federal) 4/16 to 10/16

PL/SQL Programmer (Corporate Office: Fairfax, VA) Nashville, TN

ECS is a leading mid-size provider of technology services to the U. S. Federal Government.

Performed PL/SQL for the USPIS, the law enforcement arm of the USPS, tasked with investigating and researching possible fraud among postal workers.

Tracked designated postal workers and time between deliveries throughout their work day.

Collected data for reports, and forwarded to appropriate authorities on a daily basis.

PAMELA R. HUNDLEY 4104 Barnes Cove Ct.

Page 2 Antioch, TN 37013

Cell Phone: 615-***-****

e-mail: *.*******@***.***

PROFESSIONAL EXPERIENCE (Continued)

BMI (Broadcast Music, Inc.) 4/14 to 4/16

PL/SQL Programmer Nashville, TN

Utilized PL/SQL to perform back-end database coding (packages, procedures, etc.).

Worked with data using ETL (Extraction Transformation and Loading) in IBM DataStage 11.3.

Communicated freely with supervisors on issues related to developing professional growth.

Worked closely with all staff including co-workers, Business Analyst, and Director.

GENESCO 2/12 to 4/14

PL/SQL Programmer Nashville, TN

Responsible for servicing the warehouse databases for the Wholesale Division.

Duties included creating and maintaining packages, procedures, and jobs as needed.

Created and maintained Cognos 10 Reports that were scheduled and/or run ad hoc.

EMDEON 9/07 to 2/12

Programmer/Analyst III Nashville, TN

Developed, maintained, and supported applications for a medical claims data warehouse.

Applications included medical, dental, and pharmaceutical files for small, medium, and corporate organizations throughout the U.S., as well as the federal government.

Used PL/SQL and basic UNIX Kornshell scripting independently and in a team environment.

Completed additional company sponsored software training classes for professional growth.

PICA GROUP (Podiatry Insurance Company of America) 2005 to 9/07

Programmer/Analyst III Brentwood, TN

Designed reports for a company specializing in medical malpractice insurance for Podiatrists.

Provided system/customer service support on Delphi Technology’s Oasis System.

Demonstrated initiative and ability to quickly grasp information with minimal supervision.

Worked with Oracle 9i and Business Objects Enterprise XI/Crystal Reports 10.

Created reports for customer retention, claim frequency/comparison, and risk management.

MAHER TERMINALS, INC. 1998 to 2005

Programmer/Analyst Berkeley Heights, NJ

Designed and maintained inventory control and related programs for the largest independently owned import/export company in the United States.

Worked with Oracle 9i to support database. Created, updated, and tested functions, procedures, packages, views, and tables. Rewrote programs in C and C++ with ADO.

Significantly reduced loading errors, facilitated tracking of issues, and minimized paperwork.

Provided training and ongoing support for end-users.

PROFESSIONAL TRAINING

THE CHUBB INSTITUTE North Brunswick, NJ

Computer Programming Diploma

RARITAN COMMUNITY COLLEGE Somerville, NJ

Completed additional Programming Courses on a continuing education basis.

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