Customer Service, filing, sorting, hard worker, good team member

LILY S WALLER

**** ********** ** **** ************, FLORIDA, 32256 904-***-**** ************@*****.*** WORK EXPERIENCE

JACKSONVILLE PUBLIC LIBRARY, JACKSONVILLE, FL

Library Clerk/Library Assistant, Oct 2006 – Apr 2017 Instruct patrons on how to use reference sources, card catalogs, and automated information systems.

Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.

Answer routine inquiries, and refer patrons in need of professional assistance to librarians. Maintain records of items received, stored, issued, and returned, and file catalog cards according to system used.

Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material. Process new materials including books, audiovisual materials, and computer software. Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audiovisual and other materials. Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas. Enter and update patrons' records on computers.

Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-dated items.

Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials.

Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans. Send out notices and accept fine payments for lost or overdue books. Select substitute titles when requested materials are unavailable following criteria such as age, education, and interests.

Inspect returned books for condition and due-date status, and compute any applicable fines. Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons.

Built displays in Children's Department

Created and performed original children's programming Outreach to three preschools

PUBLIX, JACKSONVILLE, FL

Cashier, Mar 2006 – Oct 2006

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Compute and record totals of transactions.

Offer customers carry-out service at the completion of transactions. Weigh items sold by weight to determine prices.

FOOD LION, FRUIT COVE, FL

Front End Assistant, Feb 2003 – Mar 2006

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Reconciling tills

Assisting store managers by running front end of store Assisting by helping with placing sale tags, stocking, in Produce SAFEWAY, INC., DAMASCUS, OR

Cashier, Sep 1999 – Oct 2002

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items. Request information or assistance using paging systems. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Compute and record totals of transactions.

Offer customers carry-out service at the completion of transactions. Weigh items sold by weight to determine prices.

Issue trading stamps, and redeem food stamps and coupons. BETTER WORLDE BOOKSTORE AND GALLERIA, SAN DIEGO, CA Clerk, Feb 1989 – Sep 1994

Greet customers and discuss the type, quality and quantity of merchandise sought for rental. Compute charges for merchandise or services and receive payments. Answer telephones to provide information and receive orders. Keep records of transactions, and of the number of customers entering an establishment. Reserve items for requested times and keep records of items rented. Recommend and provide advice on a wide variety of products and services. Prepare merchandise for display, or for purchase or rental. Advise customers on use and care of merchandise.

Ordered books from vendors

helped book performers for small space

created paste-up posters for venue

Inventory

general janitorial

Took care of bookstore cat

TARGET, SAN DIEGO, CA

Softlines Processer, Apr 1986 – Oct 1988

Put price information on tickets, marking by hand or using ticket-printing machine. Compare printed price tickets with entries on purchase orders to verify accuracy and notify supervisor of discrepancies.

Pin, paste, sew, tie, or staple tickets, tags, or labels to article. Record number and types of articles marked and pack articles in boxes. Keep records of production, returned goods, and related transactions. Indicate item size, style, color, and inspection results on tags, tickets, and labels, using rubber stamp or writing instrument.

EDUCATION

MT. HOOD COMMUNITY COLLEGE, GRESHAM, OR

Associate of Arts/General Studies/Theater

Dean's List two terms

GPA 3.7 or above

Literature, Theater and Art History are special interests ADDITIONAL SKILLS

Customer Service

Microsoft Word

Copying and faxing

Sorting

Dedicated to fostering harmonious work environment, strong relationships with coworkers Hard worker who won't stop until the job is done and done right

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