Customer Service Representative

PERSONAL PROFILE

AGE: ** yrs Old

GENDER: Female

RELIGION: Catholic

STATUS: Married

NATIONALITY: Filipino

BIRTHDAY: February 24, 1989

PROFESSIONAL EXPERIENCE

Sutherland Global services, Davao City, Philippines

Technical Service Representative/ Customer Service representative

March 2012 – May 2012

Achievements:

2 months technical training for technical account

1 month customer service training for financial account

Responsibilities:

Troubleshoot technical issues.

Provide customer service for financial concerns.

Cyber City Teleservices, Davao City, Philippines

Customer Service Representative

October 2012 – December 2012

Achievements:

2 weeks training for sales account

Responsibilities:

Place order,market products and beneficial programs.

Offsourcing Philippines Inc., Davao City, Philippines

Customer Service Representative

October 2013 – up to the present

Achievements:

10 days Communication skills training

10 days Product and sales training

Responsibilities:

Place order, Process return and exchange, provide good service for members product concerns .

Va4rei homebased Davao City, Philippines

Virtual Assistant

December 2016 – up to the present

Achievements:

2 week training for Virtual Assistant

Responsibilities:

Providing clients a good service according to the task that they want us to achieved.

*Comparables

* Lead generation

* Screening qualified leads

Skills:

Computer Literate

Proficient in Microsoft word, excel and power point.

Can speak English fluently.

Can provide good Customer Service

Can work independently

EDUCATION

Holy Cross of Davao College, Davao City Philippines

Bachelor of Science in commerce major in Marketing

June 2006

REFERENCES

Jazzel S. Manangan

TEAM SUPERVISOR

Sutherland Global Services Davao City

Michiko Buntas

Team Supervisor

Offsouring Philippines Inc. Davao City

Contact this candidate