Customer Service Computer Technician

COMPUTER TECHNICIAN

QUALIFICATION PROFILE

Innovative, seasoned and achievement-oriented computer professional with years of extensive experience in the areas of technical and systems support. Certified in A+ with in-depth knowledge in computer software and computer peripherals including servers, monitors, cables, and network systems. Strong background in modern technology, applications trends for system support maximization. Accustomed to handling multiple tasks in a fast-paced environment without compromising the quality of work.

KEY STRENGTHS

Hardware Support

Troubleshooting Computers Monitors Network Infrastructure Peripherals Rewiring Cables

Software Support

Mac OS X Adobe Photoshop

All Windows Operating Systems MS Office

Troubleshooting Operating Systems Upgrade Network Technology Information Technology Centralization Servers

Human Resource Communication Skills Photography Military Aircraft Customer Service

PROFESSIONAL EXPERIENCE

US 1 Computer Works Saint Augustine, FL

Computer Technician

APR 2013-PRESENT

● Diagnose and repair all hardware and software malfunctions on all brands of computers.

● Provide phone support for customer issues.

● Provide remote diagnostics and repair via the internet.

CJ Computers LLC Lithia Springs, GA

Computer Technician JAN 2010-DEC 2011

● Diagnose and repair all hardware and software malfunctions on all brands of computers.

● Provided technical training on a variety of platforms to all technicians employed by CJ Computers

Circuit City, Inc. Lithia Springs, GA

Computer Technician

FEB 2008-MAR 2009

Diagnose and repair hardware and software problems that occur in laptops sent by customers to the depot

Provide phone support for retail store techs and customers

Lead a team of three technicians, and conducted developmental training to help them attain their maximum potential

Accomplishments:

Repaired an average of 12 computers while processing 25 computers on a daily basis with 98% quality rating

Developed a recovery software procedure that reduced the computer recovery time from an average of 4.5 hours to less than an hour

Rhegness Photography Lithia Springs, GA

Photographer / Owner

MAR 2004-APR 2008

Managed a self-owned business and promoted the services it offered, which included game day photos of children sports and on-site photo printing

Circuit City, Inc. Lithia Springs, GA

Computer / VCR / Audio Technician

NOV 1984-FEB 2004

Troubleshot hardware and software problems sent to the service center while offering phone-to-phone support

Hired, trained and developed new and computer-oriented technicians

Overhauled VCR and audio equipment malfunctions to component level

Accomplishments:

Recognized as Top performer with a rate of 14 repairs per day, maintaining above 95% quality for VCR troubleshooting and 10 repairs per day with over 94% quality for audio troubleshooting

MILITARY EXPERIENCE

Avionics Technician, United States Air Force

EDUCATION

Associate’s Program in Electronics State Technical Institute at Knoxville, TN

PROFESSIONAL TRAININGS

Toshiba Laptop Certificate HP Master Tech PC Credential A+ Certificate

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