Active Directory Technician
Resume:
Samuel Service
St. Louis, MO 63130
**************@*****.*** 904-***-****
Professional Summary
More than 12 professional years’ experience gained in the private and public sector as well as academic experience with an emphasis on computer networking. Adaptable and motivated with a strong foundation in troubleshooting IT related issues and inquiries. Possesses a proven track record for meeting and exceeding expectations with strong interpersonal communication skills. Patient, meticulous and able to break down advanced technical concepts in a logical and easily understood manner.
Skills Summary
Help Desk Analyst
Desktop Support Technician
Network User-Support Specialist
Windows Administrator
System Administrator
PC Technician
IT Assistant
Computer Network Technician
Education
ITT Technical Institute Earth City, MO June 2013 – August 2015
Bachelor of Science, Information Systems and Cybersecurity
ITT Technical Institute Earth City, MO June 2012
Associate of Applied Science, Computer Network Systems
Skilled in installation, configuration, and installation of Microsoft Operating Systems
Planned standards and practices involved in wiring a computer network
Administered typical Microsoft client-server network administration functions
Academic Experience
Network Development Capstone Project- To build a TCP/IP network infrastructure
Database Development Project- Created a database for a shipping company
Cabling Project- Fabricated and installed basic Ethernet LAN
Technical Summary:
Hardware:
Operating Systems:
Applications/Tools:
HP LaserJet/HP Desk Jet
Windows NT
MS Office 98
Xebra Printers
Windows ME
MS Office 97
IBM TS3500 Tape Systems
Windows 98FE & 98SE
MS Outlook 2000/2003
Network Cat5/BNC cabling
Cisco IOS
Databases/Environments:
Fiber Optic Networking
Linux/Ubuntu
Microsoft SQL 2008
Hubs/Routers/Switches
Apple IOS
Access
Network Patch Panels
Mac OS
MySQL
VoIP Equipment
Microsoft Server All Versions
Active Directory
Professional Experience
Washington University St. Louis, MO June 2017- September 2017
Workstation Building Tech
Reimaged Mac Pro Laptops
Reimaged Dell workstation & laptops
Prepare business and technical documentation
Use PC management tools for imaging machines(Active Directory & SCCM)
Supported workstations, basic LAN network, Windows 7, Windows 10, & Active
Diretory
Webster University St. Louis, MO September 2016- April 2017
Desktop Technician
Deployed software packages on Landesk
Added Ram to Mac Pro laptops
Changed Hard Drives Mac Pro Laptops
Reimaged Mac Pro Laptops
Adding Printers Mac Pro Laptops
BJC Healthcare St. Louis, MO January 2016- June 2016
Customer Support Technician
Reimaging Lenovo laptop,& tablets
Deployed software packages on Landesk
Deployed hardware to different BJC sites
Transferred files and profiles
Centene Corp Clayton, Mo March 2015-November 2015
Implementation Support Specialist
Tier 3 Hardware Resolution
Reimaging Desktops & Laptops(Lenovo, HP & Dell)
Adding RAM to desktops & laptops
Changing Hard drives in laptops
Updating Bios on laptops
Deploying software packages
Configured and Deployed VOIP equipment
SSM Healthcare St. Louis, MO October 2012 – November 2014
Information Systems Assistant
Assist coordinating data collection and with defining site requirements for power, network, PCs, printers, floor space, and peripheral devices.
Make minor repairs and replacements of PC related and/or IS related equipment.
Assist with minor hardware/software installations and relocations.
Provides first and second level computer, printer and other technical support.
Responsible for supporting PC (Computer) and LAN (Local Area Network) infrastructure while exemplifying exceptional customer relations.
Maintain and administers organizational LANs. Installs new hardware and maintains existing hardware.
Organize tickets as well as monitor and respond quickly and effectively through Remedy
Deploy software to client devices using SCCM 2012
Maintained users and computers to proper groups in Active Directory
MurTech Infrastructure St. Louis, MO June 2012
Services
Refresh Technician (Contract Position)
Trans States Airlines St. Louis, MO January 2008 – November 2009
Ramp Agent
Operated computers and printers to enter, access and manage aircraft load manifest data
Received positions and dispatched aircrafts
Loaded, stowed, and unloaded mail, cargo and baggage from conveyor belts
United States Navy Ridgecrest, CA June 1994 – August 2007 Aviation Administrator
Responsible for management and updating database system.
Researched and complied administrative data concerning naval aircraft.
Coordinated schedule and unscheduled aircraft inspections.
Typed correspondence and naval aircraft reports.
Tool Room Manager
Received and counted stock items, and recorded data manually or using a computer
Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Marked stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
Maintained and disposed hazardous materials
Central Technical Publication Librarian
Requisition, received, screen routed, distributed all incoming technical manuals.
Established and maintained training for assigned librarians.
Developed a program for stowage and distribution of technical media.
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