Director of IT and Web Development

Frank James Piringer

Marketing Technology & Web Development

* ********** ******* ******

Selden, NY 11784

c: 718-***-****

*************@*****.***

http://linkedin.com/in/frank-piringer

Over 15 years of experience applying Information Technology with a fanatical passion for success and a customer-focused approach to problem solving applying skills in front-end and back-end development, marketing automation, CRM integration, and data analysis.

Experience

BZ Media LLC – Director of IT and Web Development 03/2014 - Present

● Built and maintained multiple tech industry trade show web sites integrated with the Hubspot CRM and Cvent event registration systems using responsive design principles in HMTL5, BootStrap and jQuery.

● Monitored and analyzed web traffic with Google Analytics and Clicky Real Time Web Analytics.

● Responsible for DNS configuration and registration of over one hundred domains with Network Solutions.

● Managed and supported mixed Apple/Windows office network environment featuring SAN, WiFi, VPN, Skype and VoIP systems and SonicWall IPS/Firewall.

● Administrated Google services such as AdWords, AdSense, Analytics, DFP, Tag Manager and G Suite Apps.

EZFacility.com, Inc. - Marketing Implementation Manager 05/2012 - 03/2014

● Responsible for managing all of the underlying technology driving our marketing initiatives, including procedures developed using Salesforce CRM, SFDC Apex Code, Marketo and Hubspot marketing automation platforms, Clicktools customer feedback systems, MailChimp email marketing tools, Citirx GotoWebinar online conference systems, and Wordpress blog hosting.

● Lead deployment of our corporate rebranding strategy, including the production and backend management of our new website using Drupal as the CMS, Javascript, jQuery and PHP for module customization and development, Apache web server and MySQL and phpMyAdmin database management software.

● Coordinated the rollout of our mobile application on iPhone and Android marketplaces, using webinars, email blasts, email and direct marketing, and tradeshow presence for customer awareness and training.

● Managed our corporate presence on social media outlets such as Facebook, Twitter, LinkedIn, Youtube, and our own Community Center and Wordpress Blog (community.ezfacility.com)

EZFacility.com, Inc. - Customer Success Manager 10/2009 - 05/2012

● Managed the daily operations of both the Customer Support and Customer Training teams.

● Lead the initiative to enforce Service Level Agreements with comprehensive monitoring, weekly reporting of Net Promoter and customer feedback stats to CEO, employee recognition for outstanding performance, and timely customer feedback systems.

● Supervised the creation and maintenance of product documentation using the ScreenSteps knowledgebase system, and monitored customer feedback with the Uservoice community portal.

● Created and implemented comprehensive new customer onboarding procedures using Salesforce workflows and coded custom APEX triggers to enforce a timely training schedule, ensure milestones are achieved, and schedule regular best practice follow-up calls with customers throughout their lifespan.

Mount Sinai Medical Center Project Manager, Department of Obstetrics 11/2007 - 10/2009

● Designed and developed ASP.NET web applications to organize and maintain critical departmental information systems. Implemented systems to improve workflow of daily operations including time off management, faculty and resource scheduling, employee demographics, research project data management, and appointments and promotions documentation.

● Designed and developed an ASP.NET and MSSQL online database to facilitate medical research projects following institutional, FDA and HIPAA guidelines. Worked with end users to customize the interface and expand the system to their specific guidelines, such as report generation with custom query capabilities.

● Arranged and hosted group training sessions to ensure maximum adoption of the new procedures.

Mount Sinai Medical Center LAN Administrator, Department of Surgery 07/2001 - 11/2007

● Provided rapid response in-person technical support to a high volume medical practice and prestigious academic office environment.

● Drafted design specifications and budgets. Provided oversight on new hardware and software deployment and end-user training and support.

● Designed, coded and maintained department web portal using a combination of HTML, JavaScript and ASP.NET technologies.

● Designed and lead the deployment of a Department Multimedia Center, consisting of multiple Workstation-class machines hosting digital capture and editing equipment featuring Adobe Creative Suite.

● Authored and enforced IT Policies and Procedures.

Mount Sinai Medical Center - Jr. Network Administrator/Sr. System Software Specialist 09/2000 - 06/2001

● Provided in-depth support for Novell account issues (delivered applications, login scripts, file permissions, home directories, group management) via NetAdmin / WebAdmin and Syscon.

● Configured and supported networked HP and Lexmark Laserjet printers, HP JetDirect and Intel NetportXpress print server devices for Novell print queues and TCP/IP network printing.

● Acted as lead tech and as backup to team supervisor by assigning incoming tickets, coordinating group schedules, and developing policies and procedures to maximize end-user satisfaction.

Career Directions / Cablevision - Technical Support Analyst 10/1999 - 08/2000

● Provided phone-based technical support for PC and Macintosh users of the Optimum Online and @Home cable modem system.

● Assisted users with installation and configuration their network cards, cable modems, web browsers, email clients, and related software.

● Investigated and resolved connectivity issues, PC hardware failure and software conflicts and user account issues, and scheduled service calls when necessary.

● Produced documentation on best practices and level 1 support scripts.

RMS Computers / Goldman Sachs - Desktop Support Technician 06/1999 - 09/1999

● Used Symantec Ghost software to roll out Windows NT Workstation PCs with Office 2000.

● Installed and configured new Workstations and Network Printers during renovation of a trading floor.

● Provided on-site technical support for PC hardware and software, driver conflicts, networking issues and system upgrades.

Education

Stevens Institute of Technology, Hoboken NJ 09/1996 - 05/1999

● Studied Computer Science with an interest in Literature.

● Brother in the Sigma Nu Fraternity, Gamma Delta Chapter.

Skills

● CRM/ Marketing Systems: Salesforce, SFDC APEX, Hubspot, Marketo, MailChimp, Google Analytics

● Web Development: Drupal, jQuery, LAMP, PHP, MySQL/MSSQL, ASP.NET, C#, Java, HTML/CSS, JSON

● Community Management: Wordpress, Clicktools, ScreenSteps, UserVoice, SurveyMonkey, MailChimp

● Social Media: Facebook, Twitter, LinkedIn, YouTube, Instagram, Reddit

● Office Systems: G Suite, MS Office, Adobe Creative Suite, Quickbooks, Mac, Windows and Linux

Status

● Citizen of the USA

● Available to work after October 31, 2017

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