Customer Service Microsoft Office
Resume:
DANIELA BRUNO
T: 647-***-****
E: ************@*******.***
https://www.linkedin.com/in/daniela-bruno-132855108/
@detailsbydaniela [Instagram, Facebook]
To whom it may concern:
It is with great enthusiasm that I am forwarding my resume and cover letter to you. I feel confident that my qualifications and professional experience combined with my education would make me the perfect candidate for the Communication Analyst role at RBC.
I am currently enrolled as a full-time student at the University of Guelph-Humber for the Media Studies and Communication program, specializing in Public Relations. Throughout my studies I have gained experience working independently, as a member of a team, and with minimal to no supervision. During this time, I have developed excellent computer skills, as well as proficiency and strong technical aptitude in the areas of Microsoft Office Suite (Word, PowerPoint, Excel), E-mail, Publishing, iMovie, Adobe Illustrator, and Photoshop. I have great knowledge of how to control social media sites (Twitter, Facebook, LinkedIn, Pinterest, Instagram). I have working knowledge of the Canadian Press Style standards and is able to prepare corporate material such as news releases, backgrounders and fact sheets. I have also developed the excellent ability to communicate effectively, both orally and in writing, by preparing seminars and lectures in front of my peers, professors, other students and the public while maintaining objectivity within the university.
For the past four years I have been employed as a Cashier, Bakery Clerk, Floral Clerk and Demo Clerk at Longo’s Brothers Fruit Market. During this time, I have developed effective communication skills when responding to large volumes of customer service telephone and in person inquiries, requests, and/or complaints. In doing so, I have been able to problem solve in a timely and efficient manner by resolving customer and staff conflicts and addressing service inquiries. In addition, I have the ability to perform all duties with minimal supervision. I have the proven ability to work as an individual, or in a team setting to provide high quality customer service to customers and the general public. Moreover, I pride myself on being able to ensure the continued and ongoing safety of others and myself in accordance with the Occupational Health and Safety Act, the Workplace Hazardous Materials Information System (WHMIS).
I would like to provide and develop professional and transferable skills that will enable me to be an asset to your workforce. It would be a great opportunity to work with your team.
I would be pleased to have the opportunity to attend an interview to discuss how I could contribute. I feel confident that I would be an asset in this position. You can reach me during the day at (647) 969- 3165. Thank you for your consideration.
Sincerely,
Daniela Bruno
Encl: Resume
DANIELA BRUNO
Maple, Ontario L6A 2H4 T: 647-***-**** E: ************@*******.***
CAREER OBJECTIVE
To obtain employment by offering professional and transferable skills that will allow me to apply my communication skills that encourage business goals and trust.
To use my knowledge to help with Public Relations duties by supporting the development of key messages, media releases, backgrounders, events and other materials.
PROFESSIONAL EXPERIENCE
Longo’s Brothers Fruit Market– Maple, ON May 2012 – Present
Cashier/Customer Service/Bakery, Demo and Floral Clerk
Respond to large volumes of Customer Service telephone and in person inquiries, and/or complaints in order to problem solve customer conflicts and address service inquiries
Ensure that all customers are treated with dignity and respect while addressing their concerns and complaints regarding products, services or employee misconduct
Utilize excellent verbal and written communication skills when responding to customers and staff regarding questions or concerns
Responsible for the training and coaching of new cashier and bakery staff members
Process and prepare orders from multiple vendors with minimal supervision
Guarantee the ongoing organization and maintenance of the various departments
Store winner of the “Gus Longo Award of Outstanding Customer Service”
ASCA Office Solutions – Woodbridge, ON 2016 – Present
Administrative Assistant
Performed front desk, reception and clerical duties including greeting customers, answering telephone calls and organizing office procedures, all with the effective ability to multitask various duties and responsibilities
Contacted external agencies and stakeholders to update them on client information over the phone, e-mail, or in person
Prepared and developed evaluation forms by creating tables, using formulas, summarizing participant feedback and updating and entering numerical data, using Microsoft Word and Excel
Performed large volumes of data entry on MS Excel spreadsheets as well as on our internal office database
Managed incoming and outgoing mail for staff and clients
Organized schedules, inventory, charts, forms and documents for various projects for the senior management team with minimal supervision
Coordinated meeting rooms, bookings and special requirements for events for clients and the management team
In charge of marketing, making pamphlets, calling advertising companies and working with designers to create different forms of the office logo
EDUCATION__
University of Guelph-Humber – Toronto, ON 2014 – Graduate 2018
University of Guelph Humber Institute of Technology and Advanced Learning
Honors Bachelor of Applied Arts Diploma in Media Communications with an emphasis in Public Relations
St. Elizabeth Catholic High School – Thornhill, ON 2010 - 2014
Ontario Secondary School Diploma
COMPUTER SKILLS
Developed excellent computer skills in the areas of Microsoft Office Suite (Word, PowerPoint, Excel), E-mail, Publishing, iMovie, and Adobe Creative Cloud (Illustrator, Photoshop, Lightroom, InDesign).
I have great knowledge of how to control social media sites (Twitter, Facebook, LinkedIn, Pinterest, Instagram).
VOLUNTEER EXPERIENCE
Organized fundraiser events at Blessed Trinity Catholic Elementary school May 2012- Present
A mentor at St. Elizabeth CHS with peer ministry
Lead and administered academic orientation for new students
Mentored students on school courses, social events, and school program
TRAINING & CERTIFICATIONS
Customer Service Orientation and Standards Training Course
Workplace Hazardous Materials Information System Certification
Occupational Health and Safety Certification
In possession of a class “G” Ontario Driver’s License and ability to travel to various locations as required
Completed the Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate