REBECCA M HAYES

*** ****** ***** ** • Bonaire, GA 31005 • 478-***-**** • ac2s3b@r.postjobfree.com

GRADUATE MEDICAL EDUCATION PROGRAM COORDINATOR

Self-motivated, reliable, and forward-thinking professional, a proactive and collaborative interdisciplinary team member with excellent communication skills and interpersonal abilities to build rapport with faculty, staff, fellows and students, creatively problem solve to ensure positive customer relations and exceptional service. Succeeds in presentation of aggregated GME data, policy analysis, mentoring other fellowship program coordinators, and conduct routine orientations with medical students on Geriatrics and Palliative Care rotations. Effective with scheduling residents, fellows, and students across multiple sites to ensure continuity.

Technical Proficiency: Electronic health records, Microsoft Office: Word, Access, Excel, Outlook, PowerPoint, Publisher; and PDF Conversion Software.

CORE COMPETENCIES

•ACGME Policy Proficient

•Supervisory/Human Resource

•Program Management

•Duty Hour Monitoring

•Project Management/Coordination

•Time Management

•Interdisciplinary Team Relations

•Budget Analysis/Implementation

•Organized/Detailed

PROFESSIONAL HIGHLIGHTS

•Program Coordination - Schedule rotations, didactic sessions, milestone reviews, and annual program evaluation

•Fellowship Management - Successful completion of Quality Improvement projects, monitoring compliance and maintaining ACGME program policies and procedures data

•Testing - Managed Fellows monthly testing, Board Reviews, and Quarterly Conferences

•Multi-Site Management - Coordinate site activity at three nursing home facilities, hospice house, regional hospital, GME office, local clinic geriatric assessments and home hospice agency

•Training - Provided orientation for third and fourth year medical students

•Leadership - Provide guidance to Fellows, Residents and Medical Students

•Communications - Created complex work plans, scheduling reports, assisted with fellowship handbook, and source documents including web based calendars, correspondence, and emails; facilitated interdepartmental communications improving overall productivity and efficiency

PROFESSIONAL EXPERIENCE

MERCER UNIVERSITY SCHOOL OF MEDICINE, Macon, GA Nov 2014 – Present

CONTRACTOR MEDICAL CENTER NAVICENT HEALTH, Macon, GA

Geriatrics Fellowship Coordinator / Hospice & Palliative Medicine Fellowship Coordinator

•Coordinate, schedule and manage Residents, Fellows, Medical Students

•Assist Program Director including hiring and training, and performance management

•Create schedule materials, perform internal audits, and provide support to Home Health

•Collaborate with internal teams and external site personnel to ensure cohesive working relationship

HOUSTON COUNTY BOARD OF EDUCATION, Warner Robins, GA Dec 2004-Aug 2014

Special Needs Transporter

•Transportation liaison to parents, students, educators and county officials

•Ensured safe reliable transportation

•Organized route to be the most efficient and cost effective

•Conducted safety equipment training to 200 county employees

BIBB COUNTY PUBLIC SCHOOL SYSTEM, Macon, GA Sept 2003-Dec 2004

Special Needs Transporter

•Transportation liaison to parents, students, educators and county officials

•Ensured safe reliable transportation

OTHER PROFESSIONAL EXPERIENCE

GWINNETT COUNTY BOARD OF EDUCATION, Suwanee, GA Mar 1997-Sept 2003

Special Needs Bus Manager

FAZOLI'S, Gainesville, GA Jan 2001-Mar 2003

General Manager

EDUCATION

•CENTRAL GEORGIA TECHNICAL COLLEGE, Warner Robins, GA- Associates of Applied Science, Business Technology, December 2017, current term GPA 3.60 of 4.00, cumulative GPA 3.51 of 4.00

TRAINING/CERTIFICATION

•CGTC, Warner Robins, GA – Diploma- Business Administrative Technology, March 2017

•CGTC, Warner Robins, GA - Technician Certificate-Microsoft Administrative Support Assistant, December 2016

•CGTC, Warner Robins, GA - Technician Certificate-Microsoft Office Suite Professional, December 2016

•CGTC, Warner Robins, GA - Technician Certificate-Microsoft Word Application Professional, December 2016

•NAVICENT HEALTH, Macon, GA - Lean Six Sigma Green Belt for Healthcare, April 2016

•ACGME ANNUAL CONFERENCE, National Harbor, MD - Coordinator's Self Study Certificate, February 2016

•ACGME ANNUAL CONFERENCE, San Diego, CA - Coordinator Self Study Certificate, March 2015

•The National Board for Certification of Training Administrators of Graduate Medical Education (TAGME), Anticipated certification October 2017

PRESENTATIONS/PUBLICATIONS

• "Program Coordinator's Magic Hat," The Accreditation Council for Graduated Medical Education, National Harbor, Maryland, February 25, 2016

• “Introduction to Program Management,” Massachusetts Society of Academic Medical Administrators, Boston, Massachusetts, February 28, 2017

VOLUNTEER EXPERIENCE

•Veteran's High School Soccer Booster Club Vice President, 2014-2016

•Central Georgia Soccer Association Youth Soccer Coach, 2004-2014

•Boy Scouts of America District Activities Committee Chairman, 2010-2013

•Boy Scouts of America Pack 127 Committee Chairman, 2011-2012

•Boy Scouts of America Den Leader Pack 127, 2008-2012

•Warner Robins Recreation Center Youth Basketball Coach, 2005-2009

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