Facilitation, Training and Social Media
Resume:
EXPERIENCE
LEARNING AND PERFORMANCE EDUCATOR NATIONWIDE INSURANCE, RALEIGH NC
MARCH 21,2011 – OCTOBER 6, 2016
Conduct entry level, intermediate and complex technical or interaction skills training to associates. Schedules courses and enrolls associates; serves as a back-up or co-facilitator to other instructors for programs which are not normal responsibility.
Uses existing evaluation tools to assess and report training results. Communicates improvement for future training session and adjusts content in process to meet the needs of the classes and business unit partners.
Maintains, revises and enhances current training programs as directed. May assist in designing basic level training classes. Partnership with Processing Knowledge System Department in the creating and modification of processes. Creates the appropriate learning experience by selecting class materials from established programs or modules and training aids.
Assist in On Boarding Segment of New Hires Training including answering questions and partnership with Human Resources Department where applicable.
PERSONAL LINES/SENIOR PROCESSOR
NATIONWIDE INSURANCE, RALEIGH NC
MARCH 2006 TO MARCH 2011
Assist Training and Development Instructors with training of New Hires.
Compiled and developed Error Job Aid for Nationwide Affinity Company of America.
Implement User Acceptance Testing for new rates and procedures.
PERSONAL LINES PROCESSOR NATIONWIDE INSURANCE/RALEIGH NC, MARCH 2000 TO MARCH 2006
Corrects errors resulting from coding, underwriting, agent and accounting input.
Examine associates processed and real time for quality control.
SOCIAL MEDIA MARKETING/BLOGGER/AUTHOR
LIBFILES, CLAYTON NC
JANUARY 2013 TO CURRENT
Use Social Media as a platform to address issues such as: religion, family, world issues, self-development, ministry, motivation and inspiration.
Create content for LibFiles (Motivational and Inspirational Blog), Christian Provision Ministries, Sanford NC (Singles, Youth and Church Ministry)
Creator of Kingdomgirlzrock: Unlocking the Queen Within, A movement to help uplift and encourage women who only not endured but overcoming adversity.
Coach individuals who need assistance in educating of Social Media (Content Planners and Algorithm of Social Media).
Blogger and CEO of LIBFILES (website www.libfiles.org)
Author of Eight Minutes with God (Scheduled to be released Winter 2017/2018).
EDUCATION
WAKE TECHNICAL COMMUNITY COLLEGE, RALEIGH, MARKETING
January 2017 to Current -Major Business Management; Minor Marketing, GPA Unknown
STRAYER UNIVERSITY, RALEIGH NC, BUSINESS MANAGEMENT/HUMAN RESOURCES
March 2004 to October 2008, GPA 3.7; Major Business Management; Minor Human Resources
AWARDS
Trainer Summit: Customer Service (Dec 2013); Trainer Summit: Innovate (Dec 2013); BRAVO: Brand Associate (Sept 2013); On Your Side Continuous Improvement Bronze Star & Lapel Pin (Aug 2013); BRAVO Continuous Improvement (July 2013); Fierce Conversations (May 2012); Customer Service (April 2012); BRAVO: We Value People (Dec 2011) and BRAVO: We Work as One Team (Feb 2011).
LEADERSHIP
Director, FOCUS (Fellowship of Christian United Singles) of Christian Provision Ministries, Sanford NC, January 2015 to Currently Serving
President, Voices of Provision, Christian Provision Ministries, Sanford NC, January 2015 to Currently Serving
Nationwide Insurance, North Carolina Diversity and Inclusion Council, November 2013 to January 2016
Nationwide Insurance, Women in Leadership, March 2015 to January 2016.
REFERENCES
FELICIA LAWS, NATIONWIDE INSURANCE
TASHA SIMPSON, NATIONWIDE INSURANCE (FORMER SUPERVISOR) ST AUGUSTINE PROFESSOR
LUCINDA MCLEAN, CAPITAL BANK; PERSONAL BANKER
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