Customer Service Data Entry

Christle Crisostomo

Data Entry

Stockton, CA ****9

*********@***.***

• Extensive experience in customer service and providing office support

• Excellent attention to detail and time management skills and communication skills

• Strong data entry skills and computer software knowledge: MS Office (Word, Excel); Types 45WPM Authorized to work in the US for any employer

WORK EXPERIENCE

Mail Clerk

APEX/ Client: Kaiser Permanente: Outside Medical Services - Modesto, CA - January 2017 to Present Sort, count, and mail authorization letters for vendors and patients, data entry, and filing. Data Entry

Volt/ Iron Mountain - Livermore, CA - August 2016 to November 2016 Perform data entry from various documents and files and input into data capture system for storage and retrieval.

Warehouse Associate

Amazon - Tracy, CA - December 2015 to January 2016 Packaged items in boxes and picked items for customer orders. Help Desk Analyst

Robert Half Technology/ Diebold Inc - Pleasanton, CA - June 2015 to November 2015

• Process support requests from Diebold customers, Diebold field service associates, and primarily electronic requests from Diebold Self Service Terminals

• Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance.

• Record initial call information and take steps for final resolution General Office Clerk, Prepper, Data Entry, Document Review Specialist Randstad/ ADP - Pleasanton, CA - December 2012 to January 2015 Iron Mountain - Livermore, CA.

JP Morgan Chase - Pleasanton, CA.

• Sorted and packaged W-2 forms and other documents for mail delivery

• Scanned packages and transferred boxes

• Prepped, scanned and filed documents

• Performed basic data entry and typing skills on pc/ laptop

• Researched fraudulent accounts

• Entered information on daily reports

• Utilized MS Excel

Customer Service Representative

Rose International/ Kaiser Permanente - Stockton, CA - 2012 to January 2012

• Answered calls in call center

• Processed payments for customers and researched their accounts

• Directed calls to other departments

Office Assistant

Human Services Agency - Stockton, CA - January 2011 to March 2011

• Typed legal documents for clients applications

• Called in clients into interview rooms

• Assisted clients in processing applications for welfare benefits

• Scanned and indexed documents into caseloads

Customer Service Representative

Teletech Government Solutions, LLC - Stockton, CA - May 2009 to June 2009

• Answered incoming calls in call center

• Provided instructions to customers on how to setup digital TV converter boxes

• Checked status on rebate coupons and verified signal strength of TV broadcast stations

• Walked customer through process of digital TV to ensure TV reception Customer Service Representative

Hawaiian Telcom - Honolulu, HI - May 2007 to October 2007

• Data entry

• Verified customers accounts inactive/ active

• Troubleshoot phone plans

• Input correct rates for phone plans to correct billing cycles Customer Service Representative

MDX Hawaii - Honolulu, HI - September 2005 to February 2006

• Provided service when responding to telephone, written and in-person inquiries from customers

• Gathered appeals and grievance data and verified eligibility and payments

• Researched claims payment and benefit issues

• Documented calls in accordance with company policies Customer Service Representative

Restoration Hardware - Tracy, CA - November 2004 to February 2005

• Answered incoming calls in call center and made reservations for store associates

• Processed orders for high end home furnishings and hardware for customers

• Directed calls to other departments

San Joaquin County Registrar

Voters Office - Stockton, CA - September 2003 to November 2004

• Performed basic clerical tasks and learned to verify codes

• Entered information on date entry system

• Maintained master files of registered voters

• Proofread material and received election documents Customer Service Representative

Teletech - Stockton, CA - February 2002 to September 2002

• Answered incoming calls in call center

• Processed payments over the phone for insurance policy holders

• Emailed agents regarding insurance policy holders accounts EDUCATION

Associate of Arts

San Joaquin Delta College - Stockton, CA

American College of Community Care Education - Stockton, CA Waipahu High School - Waipahu, HI

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