Project Management Manager
Resume:
DWYKE WILLIAMS
Carrollton, Texas 75006
************@*******.***
Education
A.A.S., Computer Science, Cum Laude
Tyler Junior College - Tyler, TX
Employment History
QNET INFORMATION SERVICES 2002- 2016
Director of Operations and Project Management 2009-2016
Actively managed the entire operational Project Portfolio which included customers MARTA, DART, Dallas County, Workforce Solutions Greater Dallas, DFW Airport and Oracle. Managed the RMS, FBR install for the City of Dallas.
Used leadership and assessment skills for building project teams, which lead to a high success rate.
Improved processes by implementing professional services automation tools and teaching everyone how to incorporate it into our service. This reduced paperwork and time needed to get work to billing.
Managed multiple projects for Workforce Solutions Greater Dallas, that included replacing Novell Netware with Active Directory, upgrading servers, switches, firewalls and desktops.
Implemented offsite backups using cloud based technology and an Axcient appliance at all 9 offices in Dallas County.
Drove projects from inception to completion.
Managed all aspects of projects including but not limited to planning, creating work breakdown and management of third party vendors such as cabling crews electricians and equipment suppliers.
Service Delivery / Operations Manager 2007- 2009
Managed internal/external resources to insure customers received services in contracts.
Managed Fort Worth ISD Novell to Active Directory project, which unified their directory structure throughout the district.
Met regularly with CEO and CFO to prioritize projects based on size and client impact.
Worked directly with field technicians to standardize reporting procedures, which shortened time from completion of work to billing clients, thereby increasing cash flow.
Program Manager (Dallas County) 2002- 2007
Managed the day to day operations of Data center, Mainframe and Open System Applications, Telecom, and OS System support including Os390, AIX, Windows, Novell and Solaris.
Implemented processes and procedures that allowed for backup and restoration of mission critical County information.
Managed the upgrade of county storage infrastructure both tape and direct access resulting in significant savings to The County.
EXCELIS, INC. - Dallas, TX 1994 – 2002
Sr. Database Administrator 1997- 2002
Designed/implemented/maintained IMS, FASTPATH and DB2 databases.
Utilized BMC and IBM utilities to enhance performance of databases, which reduced CPU usage and transaction time.
Implemented back-up schedule and utilized new technologies to reduce downtime for databases, increasing customer satisfaction.
Deployed new software to allow reorganization of and customer access to client’s database simultaneously.
Wrote new recovery procedures, which reduced disaster recovery time by 40%.
Performed problem resolution when on call with minimal delay.
SOUTHERN METHODIST UNIVERSITY- Dallas, TX 1993 – 1994
Operations Manager
Managed 9 Operators across three shifts on an IBM MVS/VM system in a fast paced, college environment.
TEXAS OIL AND GAS CORPORATION – Dallas, TX 1984 – 1993
Database Administrator
Performed activities associated with set up, back up, recovery and performance of multiple IMS databases.
Certifications
Project Management Professional : Project Management Institute - 476165
Answer DB Report Writing & Answer DB for Coordinators: Facilitator: Sterling Software
SQL Application Programming, DB2 Database Design, Administration - Facilitator: DBMI
IMS Physical Organization of Databases, DBRC Theory,
DB2 for OS/390 Database Administration Workshop - Facilitator: IBM
Customer Service – Cedar Valley College
Project Management Refresher – Cedar Valley College
Acheivements
Implemented an entire professional services automation tool for previous employer, which included, CRM, Resources, Inventory, Products, Roles and Project Management.
Trained staff on the use and incorporation into our business processes
Wrote Procedure for utilization from on-boarding client to billing for projects.
Reared a child who weighed 2lbs 10.5 0z at birth and diagnosed with cerebral palsey to manhood. I was told he wouldn't live past his 14th birthday. He is 35 now and counting.
Worked tirelessly with Officials to get disaster recovery processes in place at Dallas County. They now have a totally redundant system.
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