Customer Service Manager

Rafat Anis

***** ****** ******, ***. ***, Northridge, CA 91325

Cell ph. 818-***-**** **********@*****.***

CLINICAL LABORATORY SCIENTIST

Excellence as a Discipline

PROFILE

A driven Individual Contributor with a broad-based expertise in effective and efficient laboratory procedures, methodologies, regulatory compliance, training and staff development. A proven leader with the ability to successfully manage multi-tasked responsibilities and exercise Good Manufacturing Practices (cGMP).

A strong team player, practical knowledge of trend analysis, handling of hazardous materials. Adept at quickly and successfully responding to ever changing environments and situation, able to consistently achieve goals within critical project deadlines to leverage an eye for detail to ensure the quality and accuracy of projects.

Success oriented Professional with managerial experience, possessing an extensive knowledge of the processes, procedures and policies necessary to consistently produce a safe environment and superior work product.

Proven Clinical and Management skills utilized in directing the efforts of other professionals as well as cross-functional teams and external cross discipline resources. An expert in scheduling, resource allocation and completion of multiple projects, consistently delivered on time and on budget.

CORE COMPETENCIES

Management Interaction ● Process Review ● Process Improvement

Process Analysis ● Problem Resolution

Team Development ● Team Leadership

EXPERIENCE

1.Walmart Pharmacy 07-2012 – present

Simi valley, CA 93063

Filling prescriptions, customer service, selling over-the-counter drugs, supervising inventory and ordering.

2.Simeon Pharmacy 05- 2011– 07-2012

Los Angeles, CA 90046

Filling prescriptions, working with insurance companies

3.Mahmoud Mourad Clinical Pathology Lab 2006 – 2010

Elfayoum, Egypt

Hired to work as a generalist in Hematology, Urinalysis, Coagulation, and Chemistry. Performs & reports test results for all clinical laboratory procedures as assigned, both automated & manual, in the clinical laboratory department, w/out immediate review by the supervisory team.

4.El Hayat Pharmacy

1994-2006 Manager at El Hayat Pharmacy in El Menofya, Egypt

Filling prescriptions, medical consultation, working with insurance companies, medication ordering and storage, hiring and evaluation of staff, managing finances and training new pharmacists

EDUCATION

Bachelor of Pharmacy

Cairo University.

Faculty of Pharmacy, Cairo, Egypt.

Bachelor of Pharmacy, 1988.

Certificate in Marketing

Heriot Watt University.

Edinburgh Business School, England.

Certificate in General Marketing, 2009.

International Computer Driving License

European Computer Driving License Foundation,2009

PROFESSIONAL CERTIFICATION AND LICENSURE

Clinical Laboratory Scientist State of California License # MTA 01014070

Contact this candidate