Information Technology Customer

Tanmay Das

***/* *.*. **** Road, Lp-**/**/*

Dumdum, Kolkata-700074

Email:-tanmoy.das.012 @gmail.com

Contact Number:-903-***-****, 890-***-****.

PERSONAL SUMMARY:-

A well presented, industrious and highly personable individual who has experience of the BPS and ITES industry. Possessing a huge range of abilities in providing support and leadership to junior staff. Always try best to able to gain the trust of client by interacting with people from all backgrounds. I am now looking forward to a making a significant contribution to an institution that offers a genuine opportunity for progression. To prove my abilities and strive for the mutual benefit of the organization, for the welfare of the society and for my own development.

CAREER HISTORY:-

CD ENTERPRISE PVT LIMITED:-

(Backend Support Officer-September, 2013 to March, 2014)

Responsible in handling day to day in supporting client via mail.

Handling all sales data of the whole month sales.

Preparing reconciliation sale data for every month.

Duties:

Ensuring smooth running of business.

Replying all mails for the client.

Preparing reconciliation data.

Maintaining all stock data.

Scope International PVT LTD:-

(CB Officer – May, 2014 to June, 2016)

Responsible for handling the day to day in supporting Philippines clients, also in I-banking maintenance for the Philippines country, investigating on client mail and replying them against their queries, handling the client calls and providing them the solutions in time, whilst at the same time creating a professional, helpful and client friendly environment for staff to work in.

Duties:

Handling customer queries and complaint for the Philippines country.

Ensuring the smooth running of basic banking transactions.

Advising clients on current and saving account.

Maintaining a professional image at all times.

Handling client queries over the phone or via correspondence.

Verifying customer data and amending customer accounts.

Handling all queries for all branches from Philippines.

Customer signature verifying and capturing in application.

Preparing the EOD report everyday and sending to country.

Preparing dormant and unclaimed accounts file every day.

Preparing reconciliation data of the every month.

Handling Detica alert for Canadian tax resident.

Maintaining of internet banking.

Train in related process to junior staff.

PROFESSIONAL EXPERIENCE:

Personal:

Dependable and truthful.

Ability to keep calm under pressure.

Self starter.

Highly disciplined.

Having the ability to work accurately.

Attention to detail.

Excellent negotiating skills.

Comprehensive understanding of client confidentiality.

Initiative and ingenuity.

Ability to motivate subordinate.

Possess a competent attitude with good communication skill.

Adaptable and flexible to any kind of environment

Capable of analyzing and resolving any avalanches.

KEY COMPETENCIES AND SKILLS:-

Business mergers and acquisitions

Customer satisfaction, Business processes, Solution implementation, Decision making

Math skills.

Asset and liability management.

Basic understanding in Anti Money Laundering policy.

Possessing knowledge in Know your customer policy.

Possessing knowledge in sanction country policy.

Basic understanding in foreign account tax compliance act.

Technique Skill:-

Knowledge in Vlookup, Pivotal table.

Basic knowledge in MS Access.

Basic knowledge in Excel Macros.

Knowledge in power point presentation.

Knowledge in MS word.

Strength:

My strengths are my attitude that I like to take challenges that I can do it, my way of thinking that I take both success and failure in a balanced manner.

Weakness:

I don’t like to say weakness but I like to say scope for improvement that is I will not leave any ask incompletely.

Achievement:

Extra mile award of the May month in 2015 for Philippines country.

Moved to checker from maker within one and half year.

ACADEMIC QUALIFICATIONS:

Passed Secondary Examination from Jhowbona High School at West Bengal.

Passed Higher Secondary Examination from Gurudas Tarasundari Institution at West Bengal.

Qualified Bachelor Degree in Information Technology from Sikkim Maipal University at West Bengal.

Certified Course in Search Engine Optimization from Innobuzz Knowledge Solutions in 2013.

LANGUAGE KNOWN:

Bengali, English and Hindi.

PERSONAL DETAILS:

Name :Tanmay Das.

Father’s name : Rabi Das.

Date of Birth : 03-April-1987

Sex : Male.

Marital Status : Single.

Nationality : Indian.

Character : Self-dependent, Self-motivator, Initiative, Self learner, Team worker.

DECLARATION

I obey the rules and regulations set out by the organization and the information provided above is true to the best of my Knowledge.

Tanmay Das

Contact this candidate