STRENGTHS:

Deliver the flexibility, competence, and comfort to wear many hats developed from over 25 years in the IT industry in roles ranging from help desk to desktop support, network technician to Windows systems administration.

Bring to the table a broad range of hands-on experience in Microsoft Windows operating systems support and administration from XP to 10, NT to 2012-r2, as well as Apple iOS/MacOS and mobility integration.

True passion for exceptional customer service developed through years working in sales and the travel industry means striving to make every customer's end-to-end experience rewarding, building loyalty for years to come.

Possess a unique skillset that provides a holistic approach for your organizational needs, including years of supervisory and management experience in IT, general business and entrepreneurial ventures; a background that includes being in on the ground-floor of social media, CRM and data-mining; creating multimedia presentations and Web-based content for internal and external consumption; dealing directly with decision-makers, CEOs, and both foreign and domestic private and government entities; and time-tested ability to apply creativity and innovative thinking to overcoming intractable obstacles to reach the next goal.

PROFESSIONAL HISTORY:

IT Consultant 12/2016 to Present Various Projects, Nashville Area

Perform desktop support, systems administration, deployments, network infrastructure build-out, and help desk services.

Windows 7/8/10, Server 2008/2012-r2; Install/Move/Add/Change; SCCM, USMT, LANDesk, ServiceNow, Bomgar.

Significant projects:

oDaVita Corporation: Desktop Support Technician. Re-imaged Windows 7/8 PCs, resolved login issues and password resets, BitLocker encryption/decryption, Microsoft Outlook support, and Citrix access. HIPPA environment.

oWilliamson County Schools: Deployment Technician. Installed Chromebook laptops throughout County school system. Ensured pre-imaged computers connected to school networks properly.

Technical Support Specialist 07/2016 to 11/2016 IBEX Global, Spring Hill, TN

Provided Tier 1 remote technical support at incoming call-center serving Apple consumers' iOS and MacOS products.

IT Consultant 09/2008 to 04/2016 Elemental Escapes, LP, Highlands Ranch, CO

Entrepreneur owner of five-person IT consulting firm. Managed subcontracted vendors as needed.

Bring experience in Windows desktop and server, Apple iOS and Mac, Android, Exchange Server, Active Directory, imaging, LAN/WAN infrastructure design and implementation, and remote systems administration.

Windows XP/7/8/10, Server 2003/2008/2012-r2; 802.11 WiFi; desktop/server break/fix; imaging; remote administration.

Wireless Engineering Technician 08/2007 to 09/2008 Intel Corporation, Hillsboro, OR

Configured Cisco and other wireless routers and access points, WiFi/WiMax cards and software/OS solutions to replicate reported problems, ran exhaustive testing, collected logs and other pertinent data, and produced reports for Customer Application Engineers and Software Engineers. Also performed laptop break/fix primarily on Dell and Lenovo units.

Windows XP, Vista, 2003/2008 Server; Ghost imaging; 802.11 WiFi and 802.16 WiMax; network sniffers.

Data Center Systems Engineer, Team Lead 01/2007 to 07/2007 Microsoft Corporation, Quincy, WA

Performed network and server deployment and break/fix solutions, including rack allocation, installation, cabling, configuration and repair of all network and server-related devices in 100,000 server data center.

Cisco rack-mount; SAN, NAS; clustering; load balancing; mixed copper and fiber cabling; Windows XP, 2003 Server, Vista; Active Directory; VLAN; MS-IIS; DNS; remote network monitoring; Altiris Imaging; Microsoft ticketing (UTS).

CERTIFICATIONS:

CompTIA A+ Certified Professional

EDUCATION:

National University, San Diego, CA (Graduated Magna Cum Laude January 2011)

Bachelor of Arts in Political Science, Minor in Economics, Emphasis in International Business

Virginia College at Huntsville, Huntsville, AL (Graduated June 1996)

Associate of Science in Electronics Technology

EXPERIENCE AND KNOWLEDGE MATRIX:

TECHNOLOGY

# Yrs Exp

Skill Level

COMMUNICATIONS

# Yrs Exp

Skill Level

BUSINESS

# Yrs Exp

Skill Level

Information Technology

Customer Support

Management

Active Directory, Group Policy, OUs

10+

E

Volunteer Services

20+

E

Customer Support Management

4

I

Backup Management (SAN, NAS, Tape)

10+

E

Counseling Services

10+

I

Executive Management

6

I

Cisco & Other APs/Routers/Switches

10+

E

Customer Support

10+

E

IT Management, ITIL, HIPPA

8

E

Database Maintenance

10+

I

Customer Support Management

4

I

Office Management

10+

E

Email Admin (Exchange, MDaemon)

10+

E

Desktop Support

10+

E

Offshore Team Management

2

I

Server Virtualization

< 1

B

Help-Desk Analyst

6

I

Project Management

8

I

Internet/Network Security

10+

I

Offshore Team Management

2

I

Property Management

10+

E

IT Infrastructure Buildouts and Support

10+

E

Regional Management

3

I

IT Management, ITIL, HIPPA

8

E

Writing & Editing

Retail Management

6

I

Network Administration

10+

I

Advertising Copy

10+

E

Team/Shift/Site Lead

10+

E

Wireless (802.11 WiFi & 802.16 WiMax)

10+

E

Editing, Proofreading

10+

E

Software Licensing & Library Management

10+

E

Marketing Communication

10+

E

Human Resources

SQL Server (Administration)

4

I

Speeches, Public Addresses

10+

E

Hiring & Firing

10+

E

System Administration

10+

E

Proposals

8

I

Interviewing

10+

E

TCP/IP, DNS, WINS, NetBIOS, UDP

10+

E

Technical Writing

7

I

Mentoring

10+

E

Website & Portal Administration

8

I

Training Materials

10+

E

Personnel Development

10+

E

Software

Multimedia & Web

Accounting & Legal

CRM Software Setup and Support

2

I

Audio/Video Production

8

I

Accounts Payable

10+

E

Adobe Acrobat Pro, Photoshop

10+

E

Content Development

10+

E

Accounts Receivable

10+

E

Cisco IOS

4

I

Graphic Design

6

I

Budget Management

10+

E

Anti-Virus (Consumer and Enterprise)

10+

E

HTML

10+

E

Cash Management

10+

E

Clustering, Load Balancing

< 1

B

Multimedia Presentations

8

E

Cashflow Analysis

8

E

DreamWeaver

4

I

Website Design

8

I

Financial Auditing

10+

E

Firewalls (Software & Hardware)

10+

E

Govt Policies & Regulations

8

I

Flash

4

I

Verbal & Oral

Inventory Control and Security

10+

E

Imaging (Ghost, Altiris, SCCM, USMT)

10+

E

Classroom Instruction

4

I

Legal Compliance

8

I

HTML, CSS

10+

E

Consulting and Contracting

8

I

Legal Research

8

I

Remoting (LANDesk, Bomgar, PCAnywhere)

10+

E

Performance Counseling

8

I

Legal Terminology

8

I

Microsoft IIS

6

I

Curriculum Development

4

I

P&L

10+

E

Microsoft Access

10+

I

Customer Relations

10+

E

Sarbanes-Oxley Act Compliance

7

I

Microsoft Excel

10+

E

Media Relations

6

I

Microsoft FrontPage

10+

E

Mentoring

10+

E

Relationship Management

Microsoft Outlook

10+

E

PowerPoint Presentations

10+

E

Contract Negotiations

6

I

Microsoft PowerPoint

10+

E

Public Speaking

10+

E

Customer Relations

10+

E

Microsoft Visio

10+

E

Training

10+

E

Media Relations

6

I

Microsoft Word

10+

E

Meeting & Event Planning

5

I

Microsoft DOS (All Versions)

10+

E

Research & Statistics

Oral Presentations

10+

E

Microsoft Windows 3.1 to 10

10+

E

Database & Internet Research

10+

E

Public Speaking

10+

E

Microsoft Windows Server NT to 2012-r2

10+

E

Demographics Research

8

E

Vendor Negotiations

10+

E

JASC/Corel Paint Shop Pro

10+

E

Market Research

6

I

Apple Mac Computer and Mobile Products

5

I

Marketing Strategies

5

I

Marketing

Server Virtualization

< 1

B

Statistical Analysis

5

I

Advertising

10+

E

SQL Server (Queries and Reports)

6

I

Strategic Planning

4

I

Market Research

6

I

Ticketing (Clarify, Remedy, ServiceNow)

10+

E

Trend Analysis

4

I

Marketing Strategies

5

I

Contact this candidate