Sales Customer Service

Hillside, NJ *****

973-***-**** (C)

Denise Stephenson

Experience

****-******* *’Oreal USA Clark, NJ

Logistics Administrative Assistant

Proficiency with in-house programs: SAP, SRM, Compat and Work Cycle

Produce purchase orders and corresponding monthly tracking reports for Packing department

Coordinate with Accounts Payable department to ensure confirmation and good receipts for vendor invoicing

Responsible for receiving, organizing and optimizing incoming bulk and components inventory

Assist Homologation/Compatibility lab with Skin and Hair projects

Shipping inter-office and international test request

Support the AVP & Project Leaders with expense reports

Coordinate breakfast and lunches for in-house and off-site meetings

Order Office supplies and equipment for the lab area

2008-2017 Ferring Pharmaceutical Parsippany, NJ

Sales Coordinator

Assisted in the company’s fleet program.

Set up all new hires in the Concur Travel System for the organization and ensure that all new sales reps have completed all paperwork and testing by maintaining a log to track all information.

Provided support to company sample programs for 300 Field Representatives – requesting the samples to be sent to physicians, insuring compliance, monitoring the receipt forms and follow-up mailings.

Monitored and reported the training efforts of newly hired sales representatives through our iCertify training tool to confirm that each sales representative is PDMA Certified.

Coordinated motor vehicle checks and defensive driving for new hires and annually for existing employees.

Maintained inventory logs and generate inventory reports to be distributed to managers and field sales representatives.

Created Excel spreadsheets to track data and G&S spend reports by sales force.

Utilized Outlook for calendar and email management

Reviewed, Monitored and Audited the sales force expense reports within the Concur System to ensure its compliance within the state, federal and company’s guidelines.

Tracked expense report rejections, sign-in sheets and other categories as needed

Provided excellent customer service to the field sales force.

Maintained 90% accuracy rate on expenses and ensure the expense queue ends the week at less than 20 expenses.

Attended monthly meetings with the Compliance team.

Responsible for the monthly tracking of American Express usage for the sales organization by monitoring submitted and unsubmitted expenses.

2004-2007 Blue Cross, Blue Shield Newark, NJ

Membership Services Associates

Responsible for providing timely and accurate customer service through telephone inquires.

Answered customer questions, resolved issues and handled routine requests regarding enrollment, billing and accounts receivable.

Referred inquires to other team members to determine proper course of action and resolution when unable to resolve, followed up on service issues with customers.

Processed check payments and entered routine numbers and bank account information into database.

2001-2003 Crum & Foster Morristown, NJ

Underwriting Assistant

Responsible to rate, book and issue new policies; processed endorsements, ordered loss runs, and loss control.

Ordered motor vehicle reports.

Created non-renewal, condition renewal, and cancellations notices for the auto insurance process.

Inputted UPV once a policy is booked and created Premium invoices, as well as faxed, and made copies

2001-2002

Underwriting Clerical Assistant

Coordinated all new business for six Casualty Underwriters including Auto, Workers Compensation, General Liability and Property.

Maintained daily reports.

Handled faxes and the distribution process; made copies, file and assisted with general office duties.

1998 – 2000 Kern McNeill International Short Hills, NJ

Responsible for Data Entry and updating of regulatory information for Diabetes study, including Medical License.

Form FDA 1572, Sub Investigator Informed Consent, protocol amendments, advertising, shipping, and satellite information for 89 principal investigators.

Provided weekly status reports, faxed, made copies, filed lab reports accurately, and generated labels for shipping Federal Express packages to investigators.

Education

Essex County College Newark, NJ

Some college; Concentration-Business Management – Major /Secretarial Studies-Minor

The Career Center, Inc. Woodbridge, NJ

Continuing Business Education

Completed Courses in MS Window, WordPerfect 6.1 and Windows 95

Clifford J Scott, HS Diploma, East Orange, NJ

References

Furnished Upon Request

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