Customer Service Representative
Resume:
FELICIA A. SIMMONS
Columbia, SC 29223
Phone: 770-***-****
***********@*****.***
Abilities
Experienced Customer Service Representative with the ability to communicate with and build relationships with a broad array of people. Excellent communication and interpersonal skills.
Proficient in Microsoft Office, retrieving information, and entering data
Over ten years strong customer service skills and resolving customer problems
Ability to handle confidential and sensitive information
Excellent spelling, punctuation, and grammar skills
Seven years processing claims and appeals in the civil division for court of appeals
Motivated to provide prompt and accurate responses to customer inquiries
Employment History
Customer Service Representative
10/2015 - 09/2017
Convergent Outsourcing Inc.
Atlanta, GA
Took approximately 100 - 200 incoming calls
Answering billing questions
Collect and process payments
Proactively educate customers on products and services
Effectively communicated using friendly and courteous demeanor
Posting Administrative
04/2014 - 11/2014
Van Ru Credit Corporation
Milwaukee, WI
Ensured accurate daily posting of all payments
Responsible for running various processes to batch postdated payments
Generated reports that needed to be reviewed for accurate posting
Prepared key-in-sheets
Customer Service Representative
09/2012 - 11/2013
Temporary Solutions
Milwaukee, WI
Answered high volume inbound calls
Addressed and resolved customer inquiries and issues regarding company products
Provided accurate and timely information regarding the status of orders and other request
Ability to search for and verify data on the computer
Answered and transferred calls to appropriate department
Accurately entered data to reflect customer activity and transactions
Answered customer questions regarding available programs and resources
Deputy Clerk, Court Clerks
09/2005 - 05/2012
Fairfax County Circuit Court
Fairfax, VA
Received and analyze legal documents
Explained relevant civil case processing and procedures
Filed legal documents, processed claims, and appeals
Investigated and retrieved missing case file documents
Education History
Issuing Institution
Location
Qualification
Course of Study
Kaplan University
Milwaukee, WI
2 Years of College or a Technical or Vocational School
Criminal Justice
Frank W. Ballou Sr. High School
DC
High School Diploma
General High School Curriculum
Honors
United States Army Material Control and Accounting Specialist Honorable Discharge
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