Customer Service Data Entry Administrative Assistant

Kristen D. Hiles

**** ***** *** ***. ***, Indep., KY 41051 Cell: 859-***-**** ************@*****.***

SKILLS:

-60 WPM with 99% accuracy -Excellent customer service skills -Works very well unsupervised

EXPERIENCE:

Customer Relations, Signature Hardware March '16 - Present

-Assist customers, via phone and email, with pre/post-sale questions, basic installations, and problem resolutions. I work towards a solution for the customer no matter the scenario presented. I self-manage and interact with various associates from other departments whenever needed.

Virtual Assistant, Hoffman Kelley May '09 - October '16

-Worker's compensation law firm is paperless so I worked from home on a remote desktop. I was in charge of organizing files & documents, scheduling on the calendar, saving documents to the appropriate file, opening up new matters/setting up info boards and any other tasks that need completed.

Data Entry Clerk, CBS Corporate Office April '07 - September '07

-Entered unemployment claims and charges into their database. Worked unsupervised.

Runner/Caseworker, Kenton Co. Child Support June '03 - May '05/April '06 - April '07

-Daily, I traveled solo to the Kenton Co. Justice Center to do various tasks within District & Circuit court. Responsibilities included: filing documents, obtaining a judge's signature on documents, issuing summons, obtaining warrant numbers, opening new cases, putting holds on bond money when appropriate, & copying documents from files that caseworkers or attorneys had requested.

-Started training as a caseworker in November 2003. Responsibilities included: returning & receiving calls from custodial & non-custodial parties, working with the client's private attorneys, completing audits on cases where either party disputed the arrears, and used a knowledge of child support proceedings for all states; for interstate cases. I managed docketing calendars for court and pre-trials, generated court orders, prepared case files for the pre-trials, and met with clients about their case or cases. Also used LexisNexis & filled in for front desk once or twice a month.

Assistant, Millson Walker Financial Group September '05 - April '06

-Assisted one of the financial partners with office organization and filing. I followed up with clients over the phone, mailed letters to clients, and other clerical duties. Worked unsupervised.

EDUCATION:

Simon Kenton High School Graduated June 1999

Colorguard & Chorus all 4 years