Customer Service Microsoft Office

Patricia Walters

***** ********* ****, ***** ****, Euclid, Ohio 44123

Cellular: 216-***-****

ac2rpr@r.postjobfree.com

CAREER SUMMARY

To enhance my professional skills in a dynamic and stable workplace. Excellent customer service and organizational skills; as well as excellent team players. Ability to multi-task and able to handle special projects.

PROFESSIONAL EXPERIENCE

Cleveland Clinic Foundation 2013 – Present

Medical/IDS

Operate telephone console system and associated equipment. Process medical emergency, crisis intervention, stat page, and disaster calls using prescribed protocols and procedures. Provide quality customer service. Receive and screens for proper call placement, all incoming and outgoing telephone traffic. Provide dialing support for all CCHS in-bound calls as required. Processes medical emergency, crisis intervention, child abduction, and disaster calls as prescribed by protocol. Report telecommunications system, associated equipment and page system failures to Manager or Supervisor immediately. Processes after hour and on-call schedule traffic as prescribed by protocol. Use Alpha Mate and Intranet paging as prescribed by protocol. Process TTY Communicator calls as required; to assist hearing impaired patients. Attend quarterly meetings as scheduled. Documents and turns into Supervisor notation of telecommunication system listings that are missing or incorrect. Keep personal workstation reference materials up to date and workstation area neat.

Cleveland Clinic Children’s Hospital 04/2011 – 09/2013

Receptionist/HDS (PRN)

Updated physician credentials and contact information, pulled files for updates, also did filing for the unit; this included updating the database with missing information. Performed miscellaneous duties as assigned.

Baker & Hostetler, LLP 11/1989 – 02/2008

Record Center Clerk

Prepared all filling requests submitted via e-mail, telephone and faxes. This included preparing labels, bar coding client matters (new and existing files), running reports as requested using the Elite Data and HP Systems. Also, was responsible for preparing files to be store off-site. Additionally, assist with the training of new employees on Conflict Search, Bar Coding and entering New Matters into the Firms data systems.

Cleveland Clinic Hospital Unsure

JTPA Program - Dietary

Prep for breakfast and setup salad bar; along with serving customers. Also, was responsible for breaking down and cleaning equipment and assist with running tray lines. Performed miscellaneous duties as assigned.

EDUCATION

John Hay High School, Cleveland, Ohio, Diploma

SOFTWARE SKILLS

Microsoft Office 10 suite

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