Customer Service Representative

Candy C. Pape

*** ******** ****** • Webster, NY *4580

585-***-**** • **********@*****.***

OBJECTIVE

To obtain a long-term technical support, customer service position where I can utilize my extensive experience in the field, and contribute effectively to a goal-oriented team.

EXPERIENCE

Software Technical Support

Sutherland Global, Rochester NY November 2015 to November 2016

Providing thorough inbound technical support, customer service and education on Quicken software

Fulfilling a wide range of customer needs from installation and troubleshooting to sales and repair

Effectively multitasking, including managing several screens and multiple simultaneous conversations (on the phone and via internal messenger), while working from a streamlined home office setup

Call Center Representative

Rochester Gas & Electric, Rochester NY March 2008 to October 2014

Provided inbound customer service including support for billing, technical, equipment and service issues

Built customer files including account and contract maintenance

Managed written correspondence in a timely and effective manor

Coordinated and worked with others on internal and interdepartmental troubleshooting, including custom report generation and data analysis

Worked with customers to provide personalized one-on-one support including account changes and optimal plan options

Temporary Contract Customer Service Positions, Rochester NY March 2006 to March 2008

Remotely assessed and resolved technical errors at in-store photo labs for Fujifilm

Customer service and inside sales for Cingular Wireless

Logistics and fundraising management for the Western New York Chapter of the March of Dimes

Processed orders and reconciled system discrepancies for Bausch & Lomb

Call Center Representative

Verizon Wireless, Rochester NY September 2002 to July 2005

Inbound customer service responsibilities including billing and technical support

Equipment and service sales

Managing customer files including account information and contracts

Para-Aide Educator in Special Education

School of the Holy Childhood, Rochester NY September 2000 to August 2002

REFERENCES AVAILABLE ON REQUEST

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