Customer Care Representative
Resume:
Gina Gatewood
Rochester,, NY 14621
***********@*****.***
EXPERIENCE
Charter Communications, Rochester, NY Cable Repair
January 2017 - July 2017
Providing customer support with cable tv
Answering basic questions about bills
Processing payments, work order for equipment
Dealing with irate customers
Dispatching technicians
Xerox, Webster, NY Tech Support Rep
August 2016 - November 2016
Troubleshooting phone issues
Answering billing questions
Transferring customers to level 3 tech support
Sutherland Global Services, Henrietta NY Customer Care Rep
September 2015 - August 2016
Troubleshooting phone, internet, and cable
Getting customers over to correct dept for cellphone
Providing basic info about billing
EDUCATION
Monroe Community College, Henrietta NY
September 2011 - September 2012
Edison School Of Skilled Trades, Rochester NY High School Diploma
September 2007- June 2011
SKILLS
Comprehending customer issues
Providing positive attitude
Getting to the root of the issue for customers
AWARDS
High honor roll
LANGUAGES
English, Sign Language
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