Technical Support Engineer

D.DINESH KUMAR

Mobile: +91-994******* / +91-950******* ~ Email: *******@*****.***

CAREER OBJECTIVE

Seeking higher level assignments in Software Engineer, Operations Management with an organization of repute in IT Sector

COURSE INFORMATION

Completed Professional Diploma in Digital Transformation Program – Java Enterprise Apps with Devops course in NIIT, Coimbatore.

Skill Sets: Core Java, Spring, Hibernate, SQL Queries and Basic android UI Design.

Github URL: https://github.com/dini437/TrendyWear

WORK EXPERIENCE

Around 2 year of experience, as a Senior Technical Support Engineer in Troubleshooting & Configuring the Windows OS, Advance Malware Removal Knowledge and Networking troubleshooting.

CORE PROFESSIONAL STRENGTH

Project:

Company Name : iOPEX Technologies

Project Name : Radial Point

Duration : June 2014 to July 2016.

Role : Senior Technical Support Engineer

OS : Windows Family & Mac computers.

Environment : LogMeIn, Techweb and BPO Applications.

Role as Technical Support Engineer:

Handled provision of Remote support as well as assisted in troubleshooting and configuring the Windows OS and solving virus related issues.

Informed client reasons for the ups & downs of computer performance after installing OS and also provided information on maintenance of computer.

Troubleshooting Hardware and software issues by diagnosing the Event viewer errors and do the Registry level troubleshooting

Role as Senior Technical Support Engineer :

Awareness of relevant service levels and to meet goals set by the project.

Will be responsible in maintaining the Service levels (SLA).

Assist the agents in technically challenging issues and help them in addressing the issue effectively and efficiently.

Provide new solutions to team if any successful new fix has been identified.

Research issues that causes new viruses & to find a solution to stop them.

Helping in generating reports for Team Lead & Support Staffs.

Providing updates on new issues to the client, floor associates and to Team lead.

Mentoring new hires and helping them get acquainted with the Business Policies & Procedures.

Analyze various reports including process dashboards & team performance reports.

Work with the Team Lead to develop/implement action plans to achieve desired performance levels.

To maintain reports such as Attendance, Leave tracker, Employee Database for the respective team.

Act as an interface between the team and Team Lead and all Support functions so that the team operates smoothly at the highest efficiency and within the prescribed norms.

HIGHLIGHTS & ACHIEVEMENTS :

Awarded as “Extra Miler” multiple times for ability to work well under pressure, priorities and effectively manage tasks meet scheduled deliverable dates, decision making skills.

Best Employee for helping to maintain Service levels (SLA).

EDUCATIONAL QUALIFICATIONS

2010-2013 B.E. (E.C.E) - (74%) from Karpagam University, Coimbatore.

2007-2010 Diploma in (E.C.E) - (70%) Sri Ramakrishna Polytechnic College, Under DOTE, Coimbatore.

2006-2007 10th – (67%) from Thiyagi N.G.Ramasamy Higher Secondary School, State Board, Coimabtore.

PERSONAL INFORMATION

Date of Birth : 30/12/1991

Languages Known : Tamil, English

Address : 78, Shanthi illam, Water tank street, Varadharaja Puram Medu, Coimbatore – 641015.

DECLARATION:

I hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.

Date :

Place : D.DINESHKUMAR

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