Customer Service Technical Support

Deron A. Spivey

(***) ***-****http://www.hotspittaz.com/Deron.htm

*** ******* *** ** **** Bay FL 32909

*****.******@******.*********:*******@***********.***?subject=%22Your%20subject%20here%22

mailto:*******@***********.***?subject=%22Your%20subject%20here%22

SKILLS:

●Flexibility and the ability to set priorities and work well under pressure to meet deadlines.

●Excellent organization and communication skills, both oral and written.

●Ability to handle and manage multiple tasks

●Excellent Motivator

●Natural Problem solver

●Strong personable personality

●Excellent with Micro Computer Applications (Microsoft Word, Excel, Power-point, Outlook, etc.)

●Expert Html, XHTML, JavaScript, and CSS (Web Design/Graphic Design)

EMPLOYMENT HISTORY

iOS At Home Technical Support Advisor (08/13 - 07/)2016

-Apple Inc.

●Provide the World’s Best Customer Support via Phone or Chat, with emphasis on enhancing the customer experience

Work At Home Technical Support Representative (09/12 – 02/13)

-Telenetwork Inc

●Works independently and proactively while maintaining a customer service oriented attitude

Technical Support Representative / Junior Administrator (01/12 – 8/12)

-Hostgator.com Web Hosting LLC, Houston, TX

●Provide direct administrative support

●Front line support via live chat and telephones

●Troubleshooting a variety of technical and non-technical issues customers are having

IT Technician / Student Assistant (08/10-11/12)

-Brevard Community College Cocoa, FL

●Assisted students with technical difficulties in computer lab

Sales/Customer Support Representative

-Cellular Express Plus (AT&T authorized retailer) Cocoa, FL (03/10 – 08/10)

●Sold Contracts, provided excellent customer service, and was one of the top U-Verse (TV, Internet, and Phone) sales representatives

Telephone Sales Representative

-Harp Marketing Melbourne, FL (9/09 – 03/10)

●Marketed multiple campaigns and consistently met or exceeded company sales quotas

Sales Supervisor (8/06 – 2/09)

-Bargain Network, Inc. Houston, TX

●Managed an average of 25 telephone sales representatives in a high energy work environment

●Set weekly goals and productivity plans for representatives

●Designed training aids for Bargain Network’s Training Department

●Conducted weekly interviews and new hire orientations

●Developed motivational strategies for sale representatives to accomplish personal, weekly, and monthly goals

EDUCATION

2015

Associates of Arts (Current GPA: 2.9) Houston Community College, Houston, TX

2016 - Present

Capella University - Pursuing BS in Information Technology

Specializing in Systems Development: Web Applications

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