Customer Service Manager
Resume:
Troy Farris
Dallas, Texas *5287
**********@*****.***
www.linkedin.com/pub/troy-farris/90/257/a5b
Work Experience
October 26, 2015 –May 2017- Liberty Mutual Insurance Group
Title - Personal Insurance Claims Associate
Responsibilities: Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims.
July 2016 - present - Senior Resolution Representative -
Responsibilities: Settled claims equitably by investigating the facts of the loss, taking recorded statements, and issuing legally obligated payments to insured’s and repair shops.
07/02/2014 to 5/7/2015 - Sykes Enterprises
Title - Customer Service Representative
Helped customers resolve issues regarding their mobile device, making payments, and assisted with general billing questions.
Title - Billing Specialist
Provided support for billing representatives by conducting coaching sessions, and monitoring phone calls.
Title - Team Supervisor
Worked with senior leadership to help the billing representatives reach their career & company goals.
04/17/00 to 08/29/08 - United Services Automobile Association (USAA)
Starting from entry-level employment, and advanced within the company and was promoted Senior Auto Claims Adjuster.
Senior Auto Claims Adjuster
Handled claims for members regarding moderately complex non-injury auto claims. Investigated, settled claims in accordance with the terms of the auto policy contract and the facts of the loss.
Homeowner Specialist III / Underwriter
Provide customer service assistance to members who had an existing auto and property policies in addition to issuing new policies.
Education
1991 - High School of Commerce /Springfield, MA
2012 - 2015 Capella University / BS in Business Administration with a concentration in
Marketing - GPA 3.95
Graduated January 2015
2015 - 2017 Capella University / Master in Business with a concentration in
Entrepreneurship
GPA - 3.78
Expected Graduation Date: August 2017
References
Sykes Enterprises - Beth Shock (Team Lead Supervisor)
USAA - Catherine McDonough (Auto Claims Manager)
Liberty Mutual - Lori Wesley (Team Supervisor)
Amanda House (Team Manager)
Amy Cummings (Claims Manager)
Activities and Societies:
Delta Mu Delta International Honor Society
Owner/Proprietor of a small business
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