Desktop Support Customer Service

Objective

I am interested in an opportunity where I may provide my 25+ years of excellent corporate level customer service, computer support, networking and well-rounded IT experience to an organization where it can be utilized to contribute to the overall success through the application of technology. Whether independently or with other team members, quality support and high standards are always my goal. I have provided support for the CEOs, presidents and other executives at every corporation where I have worked.

Desktop Support (Part Time Position)

2015-present Insurance Express, West Palm Beach, FL

Deployed or reimaged new PCs.

Assisted with virus prevention and eradication.

Tested and deployed proprietary software for entire user base.

Documented procedure for new software installs and procedures.

Provided remote support for users in satellite offices.

Ran cabling as required by new moves.

Desktop Support / Systems Administrator (Contract Position)

2008-2015 Florida IT Pros, West Palm Beach, FL

Deployed new laptops, endpoints, network printing and faxing for new large law firm.

Managed VMWare stations running Windows 7, ensuring all updates were current.

Set up and managed FTP servers for the law firms’ clients to share documents.

Set up and distributed group policies companywide.

Exchange and Active Directory administration.

Remote support for additional clients to perform software updates and additional administration.

Desktop Support

2006-2007 All American Semiconductor, Miami, FL.

Configured and deployed new laptops and desktops to corporate standards.

Configured and enforced group policies companywide for network security compliance.

Maintained Active Directory enforcing password changes to further improve security.

Hardware upgrades, replacements and repairs.

Exchange and Active Directory administration.

Set up conference rooms with proper networking equipment for attendees in addition to new ceiling mounted projectors for presentations.

Experience

Strong background in Microsoft Windows products including all versions of Windows, Server, Exchange and Office. Strong documentation, desktop support and helpdesk experience. Corporate-wide antivirus deployment and virus eradication. Strong hardware background with servers, desktops, laptops, thin clients, cabling and printers. Implementing corporate-wide network security standards. Deployment of proprietary software companywide. Virtual server and workstation experience.

Certifications

Currently pursuing MCSE at PC Professor (completion by December 2017)

Microsoft Certified Professional and CompTIA Network+

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