Customer Service Sales Associate

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ISTORY

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PROFESSIONAL

SKILLS

WORK H

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EDUCATION

2007

MATTHEW MAYWEATHERS

642 School Dr, Zumbro Falls, MN 55991

Cell: 507-***-**** - *************@*****.***

UMMARY

Organized and efficient associate. highly skilled in office administration, data organization,

proofreading, database management and word processing.

MySQL Word processing

SQL database systems Advanced Excel spreadsheet functions

Troubleshooting and debugging Database management

.Net development Articulate and well-spoken

VBScript Independent worker

Fast learner Works well under pressure

Skilled multi-tasker

Skilled in HTML, HTTP and IP

Software Testing

Vacava Inc – Rochester MN

Evaluated and conducted technical and functional research and analysis.

Presented analysis findings both verbally and in written reports.

Sales Associate

Hot Topic – Rochester, MN

Greeted customers entering the store to ascertain what each customer wanted or needed.

Asked open-ended questions to assess customer needs.

Routinely answered customer questions regarding merchandise and pricing.

Recommended, selected and helped locate and obtain out-of-stock product based on

customer requests.

Order clarification

Bic Graphic – Red Wing, MN

Updated orders according to new information received from distributors.

Factory Direct Liaison

Bic Graphic – Red Wing, MN

Proofed orders for accuracy/completeness before transmitting them to the corresponding

factory.

Manufacturing Liaison - Order Entry

Bic Graphic – Red Wing, MN

Produced daily reports using advanced Excel spreadsheet functions.

Improved call center functionality and service capacity by resolving customer complaints

efficiently and quickly.

Accurately documented, researched and resolved customer service issues.

Accurately documented, researched and resolved manufacturing issues.

Addressed and resolved customer product complaints empathetically and professionally.

Cultivated strong working relations with other associates by being a resource for knowledge

High School Diploma:

Studio Academy HS - Rochester Mn

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