Customer Service & Human Resources

Maggie Kilbride

Westmont, IL, *****

**********@*****.*** - 630-***-****

My objective is to secure a career in the human resources field within which I will use my effective communication and interpersonal skills and apply my years of experience in customer service. Along with having a strong work ethic, I am also highly organized and detail-oriented. I have excellent listening and problem-solving abilities to offer to the field of human resources. WORK EXPERIENCE

Devon Seafood and Steak - Oakbrook Terrace, IL - June 2012 to Present Server

Highly requested with many repeat customers and guest compliments Voted by management to receive a bonus for my exceptional work ethic

Problem-solve with management to develop new strategies that guarantee efficient and positive functioning of the restaurant (such as volunteer to compose a detailed menu guide to ensure accuracy of menu knowledge among staff)

Provide excellent customer service that results in a satisfying guest experience and improves business for the restaurant

Deliver feedback to management on ways to create a more upbeat and positive work environment (such as greatly contribute to the employee recognition board)

Resolve guest complaints that may arise and provide customer support Zest Bistro- Downers Grove, IL - August 2010 to March 2012 Shift supervisor

First ever Employee of the Month-Awarded for my customer service and team work

Train new employees on restaurant operations and menu items

Develop ideas to improve communication throughout the store and among staff members which were implemented upon my suggestion and produced positive results (such as create a workplace bulletin board as a visual way to communicate with employees)

Increase sales through marketing promotions

Mentor new baristas and coach them through the standard operating procedures Held numerous positions while in high school related to customer service (2003-2006; 2006-2010) EDUCATION

Bachelor of Arts in Psychology with a concentration in human development DePaul University - Chicago, IL

June 2014

A sample of college courses I completed related to human resources: Organizational/industrial psychology, Social Psychology, Statistics, Introduction to Human Communication, Connecting Thought & Behavior, Career Pathways, etc. Montini Catholic High School - Lombard, IL

May 2007

SKILLS:

People-oriented with an ability to easily connect with others

Knowledgeable about customer service and handling problems as they may arise

Very observant and have successfully provided solutions to improve employee relations and communication among staff in a company

References immediately available upon request

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