Manager Project Management
Resume:
*** *** ****** **., *** Jose, CA *****
*******.****@*****.***
Marc C. DeLucia
An experienced leader of technical content projects and staff, focused on creating cost-effective solutions to complex issues on deadline and within budget.
Content Strategy
Customer Research
Leadership
Project Management
Writer/Editor
Journalistic Background
Staff Management
Mobile/Web App Content & Design
Cross-Functional Team Player
CAREER SUMMARY
Has a wide range of experience as an individual contributor, staff manager, and content strategist in the journalistic and technical documentation fields with a global awareness for a variety of audiences and products.
Experienced in balancing content quality with tight deadlines via strategic planning, deep awareness of writers and content issues, and understanding release processes.
Well-versed with content strategy and mapping, allowing effective customer journeys .
S killed at analyzing user and industry needs for content, and organizing complex project plans and processes.
Established track record of discovering and establishing creative solutions to content and customer issues .
L ead change programs within organizations by building relationships; by working effectively at all levels and across functional areas; and by building consensus in a matrixed organizational structure.
PROFESSIONAL EXPERIENCE
Consultant – Web Content / Technical Documentation 10/2014 – Present
Sub-contracting with a confidential startup.
Cisco Systems, Inc., San Jose, CA
As the group Content Strategist, re-invented the Online Help content, processes, tools, and style for the APIC product line.
Open Text, San Jose, CA
As a Senior. Technical Writer, designed, wrote and edited technical documentation for product’s hardware and software.
Western Digital Corp., Mt. View, CA
As the UX Content Manager/Writer, wrote content for mobile/desktop apps and online user experiences for Cloud storage products.
Marc C. DeLucia (cont.)
Sr. Information Developer
Symantec, Mt. View, CA 11/2013 – 8/2014
Wrote and created documentation strategy plan, release notes, Installation Guide and on-line help for several Symantec products, including the Clearwell email-search software product.
Sr. Integration Content Manager
PayPal/eBay, San Jose, CA 6/2012 – 7/2013
Created an e-commerce focused strategy to bring consistency and identity to documentation produced by the Professional Services group, starting with the newly-formed Point-of-Sale (POS) integration team. Produced a style guideline, templates, and content for merchant-facing documentation and templates for internal processes, announcements, and emails.
Web Content Writer & Publisher
Symantec, Mountain View, CA 11/2011– 6/2012 (contract ended)
Performed publishing and editorial duties (rewriting, editing, proofreading, and quality control), and acted as a producer for Symantec’s B2B partner website (PartnerNet) and extranet web pages. Completed editing and migration of content to new CMS for launch of newly designed web pages.
Sr. Content Manager
PayPal/eBay, San Jose, CA 8/2010 – 4/2011 (contract ended)
Created online content and global strategy within an Agile environment for various PayPal e-commerce products within the Merchant Solutions business unit. Core duties included copywriting, project management, usability design, and cross-functional communication for this popular e-commerce company.
Manager, Information Design
Intuit, Inc., Mountain View, CA 3/2006 – 8/2009 (company layoff)
Managed daily activities and assignments of nine senior information designers, as well as performed mentoring, training and review of their work and career goals responsibilities. Created and improved processes, and executed on cost-saving strategies. Created online and printed customer-facing documentation (install, setup and quick start guides), in-product user assistance (Help) topics, UI text, and customer support content for this well-known e-commerce company.
Marc C. DeLucia (cont.)
Sr. Technical Writer
Platform Solutions, Inc., Sunnyvale, CA 5/2004 – 3/2006 (company closed)
Solely responsible for designing, writing and managing all technical documentation and related processes, procedures, strategies, templates, and schedules for this B2B start-up company in the mainframe marketplace. Documentation included user and system administration guides for the z/OS, Linux, and Windows operating systems.
Consultant, Technical Documentation
San Jose, CA 2002 – 2004
Designed, wrote and edited technical documentation and user help content for various software products, including the B2B web-based applications of Macrovision Corporation.
Manager, Information Development
Inktomi Corporation, Foster City, CA 1/2002 – 10/2002 (company closed)
Established common standards, processes, strategies and tools for the new documentation group that supported this early B2B web app and search-engine company. It was a leading web search and networking company - was acquired by Yahoo! in March, 2003.
Web Content Lead
Oracle Corporation, Redwood City, CA 1/2000 – 12/2001
Managed, mentored and trained staff of junior web content writers. Created and established publishing processes, templates, style guides and procedures for junior writers, as well as for the international product managers who also created online content.
Technical Documentation
San Jose, CA 1992 – 2000
Designed, wrote and edited technical documentation for hardware and software products for Gadzoox Microsystems, Inc. (Storage Area Networks), and for Fujitsu Computer Products of America, Inc. (tablet computers). These B2B documents were imperative for the setup, use and maintenance of these computer products.
Marc C. DeLucia (cont.)
TOOL SUMMARY:
Proficient with Microsoft's Word, Excel, Outlook, PowerPoint, Project, and Visio ; Adobe FrameMaker, Acrobat and Illustrator; HTML / XML / SGML ; Madcap Flare; as well as Dreamweaver, WebWorks Publisher, SnagIt, Vasont, Xmetal, Acrocheck, JIRA, Contour, Simplify, symHelp, RoboHelp, SharePoint, Confluence (CMS and wiki) - all within the Agile, Windows XP Professional, UNIX, Linux, and MVS operating system environments.
EDUCATION
Bachelor of Arts - Journalism
Bachelor of Arts – Psychology
Both awarded by the University of Hawaii at the Manoa campus
Throughout my career, I have taken numerous training classes in staff and project management, tools and technology, and workflow efficiency.
Note: References and samples are available upon request.
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