Assistant Restaurant Manager

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A-SUMMARY

Skilled Restaurant Assistant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.Seeking to advance professional career in the hospitality industry.

B-HIGHLIGHTS

Scheduling, Inventory management, Financial administration, Business development, Staff training .

Customer satisfaction, Employee relations, Detail-oriented, Analytical &critical thinker, Strong leader

C-WORK EXPERIENCE

Oryx Rotana Hotel (Qatar,Doha )

Since 18/11/2015.

Assistant Outlet Manager:

Supervising 24 staff from different nationalities.

Taking care of the duty roaster.

Creating monthly and daily promotions.

Giving proper trainings to the staff.

Involving in recruiting the staff.

Ensuring high level of customer satisfaction.

Making sure all employees are on one track giving high standard of service.

Giving side responsibility like making daily one dish or drink to be discuss in the briefing to improve the knowledge of food and beverage .

Handling guest complaints & problems.

Creating monthly incentives / targets to employees.

Monitoring FBM & monthly inventory.

Conducting daily briefing to share the information.

Building the team work. (By celebrating birthday.outings get to gather e.t.c.)

Fraser Suites Hotel (Qatar,Doha )

25 months as a Senior Head Waiter July 2013

Leading the team.

Building team spirit amount the staff.

Making roaster.

Conducting trainings.

Setting up the restaurant according to the standards, focusing on guest satisfactory.

Communicating to the guest.

Handling guest complains act accordingly – make them happy.

Checking employees grooming standards.

Educating my staff on wines and spirits.

Marina Smir Hotel (Tetouan, Morocco)

13 months as a Head Waiter April 2012

Hotel Andalucia (Tangier, Morocco)

6 months as a Captain November 2011

Club Med Resort (Tetouan, Morocco)

09 months as a Captain January 2011

Barceló Marina Smir Hotel (Tetouan, Morocco)

10months as a Waiter January 2010

Sofitel Marina Smir Hotel (Tetouan, Morocco )

07 month as a Waiter May 2009

Sofitel Marina Smir Hotel ( Tetouan, Marocco )

14 month as a Training February 2008

D-EDUCATION & TRAINING

High school ( OFPPT ) 2008/2010

Tetouan, Morocco.

E-PERSONAL SKILLS

LANGUAGES

Mother tongue : Arabic.

Other Languages: English & French &Spanish.

OTHERS

Menu managing skills, Pricing strategies, Promoting sales, Preparing budgets Flexible in the ability to adapt to challenges, Deep understanding of food hygiene & health & safety issues .

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