Information Technology Customer Service

Location:

Vryheid, KZN, South Africa

Salary:

15000 per month

Posted:

October 16, 2017

Contact this candidate

Resume:

CURRICULUM VITAE OF MNCUBE ANDILE PRAISE-GOD

*** ******* ******, ******* *****

Room 1307

Durban

4001

Cell Phone No: 078*******/060*******. E-mail: **********@*****.***

Profile

My objective is to work in an Information Technology environment that will give me a platform to unleash my potential since IT Expert. I am a hard worker, motivated and competitive person with good relation skill; I am enthusiastic, achievement driven, trainable and confident team player. I thus able to work under pressure and I have ability to work with other people. My maturity, practical experience eagerness to communication service will make an editorial assistance.

Personal Details

Surname : Mncube

Names : Andile Praise-god

Date of birth : 14 March 1991

Gender : Male

ID Number : 910**********

Nationality : South Africa

Marital Status : Single

Home Language : IsiZulu

Other Languages : English, Xhosa & Afrikaans

Health : Excellent

Criminal offence : None

Hobbies : Fixing wiring, Debates & Reading

Driver’s License : Code 10 (C1)

Academic Achievements

SECONDARY

Last School Attendance : Isolomuzi Senior Secondary School

Highest Grade pass : Grade 12

Duration : 2004-2008

Subjects passed : Attached

TERTIARY

Institution : Mangosuthu University of Technology

Qualification : N.Diploma Information Technology (Networking)

Year Completed : 2012

Skills and certificates

Microsoft word, Excel, Access, Power point, Internet Explorer6 &Windows 7 and 8

CCNA Exploration: Network fundamentals Skill; CCNA Exploration: Routing Protocols and Concepts; CCNA Exploration: LAN Switching and Wireless.

MCSA (window server 2012) And MCSE (Private Cloud)

And I Have Different Skills includes: Commercial awareness (or business acumen) Skills, Communication Skills, Teamwork Skills, Negotiation and persuasion Skills, Problem solving Skills, Leadership Skills, Organization Skills, Perseverance and motivation Skills, Ability to work under pressure Skills And Confidence Skills.

Work Experience

Employer : Dept. of Co-operative Governance & Traditional Affairs

Position : Intern (IT Help desk And Technician)

Duration : 06 May 2013- 05 May 2014

Reason for Leaving : End of contract.

Duties:

•Render first line support to all department users and Manage PC setup and

Deployment for new employees using standard hardware, images and software.

•Assist with reports in line with SITA and Helpdesk also Configurations of

Mobile devices.

•Provide technical support to users and Install, test and configure new

Workstations, peripheral equipment and software.

•Assist with acquiring quotations for the purchasing of IT equipment.

•Log all computer faults and service and Perform timely workstation hardware and

Software upgrades as required resolve any hardware/software problems.

• Respond to enquiries from users and help them and Assign users and

Computers to proper groups in Active Directory.

• Training Users on new systems or software applications.

Employer : Compass College

Position : Facilitator

Duration : 02 June 2014 –29 August 2014

Reason for Leaving : Went to School

Duties : Facilitating and Mentoring Desktop and Systems Support students.

Employer : Nsingweni Consulting

Position : Facilitator

Duration : 06 October 2014 – 28 august 2015

Reason for Leaving : End of Project

Duties : Facilitating and Mentoring Desktop and Systems Support students

: Installing, and upgrading Software.

: Troubleshoot Computers and printers.

Employer : BT Telecommunication

Position : IT 1st Advisor

Duration : 07December 2015 – Present

Duties : Providing Support for MAC PCs

: setting up new user & disabling expired accounts in AD

: Creating purchase requisitions for IT hardware/software

: Fault finding to core servers

: Ensuring patches & upgrades for equipment maintained

: Patching of phones &network

: Fault finding to laptops and desktop

: Diagnosing and resolving technical issues

: Providing server, desktop & accounts support

: Providing assistance support to colleagues in IT matters

: Performing basic administrative support duties

Skills, interests and qualities:

a thorough knowledge of operating systems, networking, hardware and software excellent problem-solving skills, the ability to explain problems and solutions clearly to non-technical users, the ability to priorities, work under pressure and meet deadlines, the ability to work alone or as part of a team and patient and methodical approach.

- Customer Service orientated

- Excellent Telephone, Verbal and Written Skill essential

- Self-Management & Strong Documentation Skills

- Creative problem solving ability with a high level of attention to detail

- A Team player with a "Can Do" attitude

References

Name : Mrs.Phumelele Mkhulisa

Institution : Dept. Of Cogta

Relationship : IT Help Desk Manager (Supervisor)

Contacts : 033-***-**** Cell: 072*******

Name : Mr. Dumsani Thwala

Institution : Nsingweni Consulting